Spa Reservation

About the company

We are looking for a friendly, meticulous, and communicative Reservation Staff to join our hospitality team. In this position, you will be the primary point of contact for guests in managing bookings, providing detailed information regarding facilities/services, and ensuring the entire reservation process runs smoothly and accurately.

Your tasks

1. Handle and process spa bookings or services from various channels (WhatsApp, telephone, Travel Agent, and direct booking).
2. Ensure reservation data is recorded accurately in the operational management system/PMS.
3. Manage unit/service availability on a regular basis.
4. Actively coordinate with the Front Office, Housekeeping, and Sales/Marketing teams to ensure service readiness according to guests' special requirements.
5. Respond to potential guests' inquiries quickly, friendly, and informatively regarding packages, facilities, as well as cancellation/payment policies.
6. Handle payment confirmations, deposits, refund transactions, as well as rescheduling.
7. Prepare daily and weekly reports regarding occupancy and booking statistics.

Requirements

1. Minimum education of SMA/SMK Tourism, D3/S1 Hospitality, or a relevant field.
2. Minimum 1 year of work experience in a Reservation, Front Office, or Customer Service position (in the hotel, villa, or spa industry).
3. Proficient in Indonesian and English (spoken & written). Chinese language is preferred.
4. Possess excellent communication, negotiation, and customer service skills.
5. Meticulous with details, disciplined, and able to work independently or in a team.
6. Accustomed to working with fast response time targets.