GENERAL MANAGER (CUSTOMER / OPERATIONS)

Job Summary

Manage daily Cafe (traditional cafe) operations to deliver excellent customer service, supervise and schedule staff effectively, control stock and costs, and maintain hygiene and safety standards in a fast-paced environment.

Responsibilities

• Oversee daily cafe operations to ensure smooth workflow and maintain high service quality
• Supervise staff and create schedules to optimize team performance and ensure adequate coverage
• Deliver consistent, high-quality customer service and promptly resolve customer feedback to enhance satisfaction
• Manage inventory levels and control costs to maximize cafe profitability
• Enforce hygiene and safety standards to comply with regulatory requirements and maintain a safe environment
• Adapt to fast-paced work conditions while maintaining operational efficiency
• Work shifts, including weekends and public holidays, to support continuous business operations

Preferred competencies and qualifications

• Apply hands-on experience in the food and beverage (traditional cafe) industry to improve operational outcomes
• Demonstrate strong leadership skills to motivate and guide team members effectively
• Utilize effective communication skills to coordinate with staff and customers for smooth operations