medical receptionist
About the company
Koonar Physiotherapy is looking for a friendly, outgoing, and experienced customer service professional to join our Lakeshore team as a Patient Care Coordinator / Front Desk Receptionist.
We are a busy, well-established physiotherapy clinic that prides itself on exceptional patient care and a welcoming, positive environment.
Your tasks
- Welcome patients and provide exceptional customer service
- Answer phone calls and respond to patient inquiries in a friendly, professional manner
- Schedule appointments and coordinate practitioner calendars
- Process payments, insurance claims, and direct billing
- Assist patients with questions and help resolve concerns
- Maintain accurate patient records and administrative documentation
- Work closely with our clinical team to ensure smooth daily operations
Requirements
Customer service is at the heart of this position. We're looking for someone who genuinely enjoys working with people, communicates confidently, and takes pride in creating a great experience for every patient.
- Previous customer service experience is strongly preferred
- Excellent interpersonal and communication skills
- A warm, positive, and professional personality
- Strong organizational skills and the ability to multitask
- Confidence handling phone calls, patient questions, and busy front desk situations
- Reliability, initiative, and a team-oriented attitude
- Comfortable using computers and learning new software
- Previous medical reception or healthcare administration experience is an asset, but not required
If you have a passion for customer service, enjoy connecting with people, and want to be part of a team that makes a positive difference in patients' lives, we'd love to hear from you!
What we offer
- A friendly, supportive, and professional team environment
- A busy, established clinic with a great patient community
- Training and ongoing support
- Competitive compensation based on experience
- Part-time and full-time opportunities
How to apply
Apply through Indeed with your resume. Pay: $19.00-$21.00 per hour
Other
Patient Care Coordinator / Front Desk Receptionist Koonar Physiotherapy ? Lakeshore, ON
***Job Type:* Part-time / Full-time** Join Our Team!
Location: Koonar Physiotherapy, 480 Advance Blvd., Lakeshore, ON
Expected hours: 20.0 ? 35.0 per week
Work Location: In person