Telesales Executive

Job Responsibilities – Telesales Executive (Nairobi)

Calling existing and potential customers to persuade them to purchase Koolboks products and services.

Answering customers’ questions regarding products and services.

Accurately recording details of customers’ purchase orders.

Processing all customer purchases accordingly.

Generating qualified leads for the outside sales team to pursue.

Managing customer accounts and ensuring existing customers remain satisfied with Koolboks products.

Gathering and documenting customer information, payment methods, purchases, and customer feedback.

Developing and sustaining strong relationships with customers to encourage repeat business.

Using company-provided sales scripts to drive sales and effectively handle customer objections.

Developing in-depth knowledge of products and services to make suitable recommendations based on customer needs and preferences.

Consistently meeting or exceeding daily and monthly call and sales targets.

Any additional duties as may be assigned to support the growth and development of Koolboks.

Requirements

Bachelor’s Degree (BSc) in Business, Marketing, Communications, or a related field

Minimum of 2 years’ experience in a telesales or outbound sales role

Strong communication and persuasion skills

Proven ability to meet or exceed sales targets

Customer-focused with strong relationship management skills

Ability to work in a fast-paced, target-driven environment