Operations & Supply Chain Assistant

Your tasks

As an Operations & Supply Chain Assistant with a feeling for Customer Care, you are the pivot in the management of our operational and administrative processes. You ensure flawless order processing, timely delivery to customers, and accurate follow-up of invoicing and payments. With your eye for detail, customer orientation, and logistical knowledge, you contribute to optimizing our workflows and guaranteeing excellent service. You report directly to the COO and work closely with the Supply Chain Manager to ensure daily activities run efficiently and successfully.

• Order processing: You process incoming orders accurately and timely in our SAP system and ensure they are correctly followed up.
• Supporting quality management: You prepare the necessary documents and report incoming goods to the customer, so that our quality manager can perform the inspection together with the customer's inspection service.
• Delivery to customers: You coordinate the entire delivery process, including reporting deliveries, booking transport, and preparing customs documents if necessary.
• Invoicing and payment follow-up: You prepare invoices and oversee their payment, identifying and following up on any arrears.
• Collaboration and reporting: You report directly to the COO and work closely with the Supply Chain Manager to streamline processes and exceed customer expectations.
• Warehouse Management and Masterdata: You perform tasks in our SAP system, including the management of masterdata and supporting warehouse management activities.
• Customer orientation: You act as a point of contact for customers and provide support regarding questions about orders, deliveries, and invoices.
• Process optimization: You actively contribute ideas for improving internal processes and systems to increase efficiency.

Requirements

KNOWLEDGE, SKILLS AND EXPERIENCE

• A strong organizer with an eye for detail and a customer-oriented attitude.
• Experience with SAP and affinity with order and warehouse management is a must.
• Knowledge of logistical processes and customs documentation is a must.
• Insight into quality processes is an advantage.
• Someone who works independently but can also collaborate well within a team.
• A proactive attitude and good communication skills.

PERSONAL COMPETENCIES

• You are accurate, can structure things well, and set priorities.
• You are flexible and do not have a 9-5 mentality.
• Working hands-on, pro-actively, and solution-oriented is completely your thing.
• You are an administrative multitasker.
• You are good at time management.
• English and French are a must.
• 5 years of experience.

Other

For a client in Aalter, we are looking for an Operations & Supply Chain Assistant.