Bilingual Supervisor / ATC / Back office / Chat

Konecta MéxicoCiudad de México DF, Miguel Hidalgo, Estado de México, Naucalpan de Juárez, Estado de México, Tlalnepantla de Bazcomputrabajopublished 10/08/2026

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Machine translation — original language: Spanish.Show original

Requirements

Do you have experience leading teams in a Contact Center and managing multi-channel operations? We want to integrate your talent into our team! We offer: Base Salary: $19,000 MXN gross monthly. Performance Bonus: Up to an additional 20% for reaching metrics (KPIs). Statutory Benefits: From the first day. Additional benefits: Grocery vouchers, savings fund, and life insurance. Working Day: Morning or afternoon shift. Days Off: 2 days a week (1 rotating during the week and 1 rotating on the weekend). Work Zone: Parque Toreo (Cuatro Caminos). Requirements: Education: Incomplete or completed Bachelor's degree. Experience: Minimum of 1 year as a Supervisor in a Bilingual Contact Center. Technical knowledge: Management of Customer Service Back Office operations, focused mainly on Chat support and Ticket management. Desirable: Previous experience in operations with Chat Concurrency. Language: Verifiable B2 English (conversational and written, excellent grammar). Interested in the vacancy? If you meet the profile, apply through this medium or at 5-6 3-9-5-5 4-3-5 and 5. We want to meet you!.

-Requirements-

Minimum education: Higher education - Bachelor's degree
years of experience
Keywords: residente, encargado, supervisor, subgerente, responsable, coordinador, gestor, capitan, oficina