Bilingual Social Media Moderator / Afternoon Shift

Job Description: An important company in the technology sector is looking for talent as a Bilingual Social Media Moderator / Customer Service Agent to ensure that our platform remains safe and free of inappropriate content.

• Main Functions: Monitor: Review content posted by users (photos, videos, and texts). Filter: Identify and mitigate spam, fraud, harassment, or prohibited behaviors. Resolve: Address user doubts, complaints, and clarifications via chat. Document: Record reviewed cases under company policies.
• Schedule and Working Day: Fixed from 3:00 PM to 11:00 PM. Monday to Sunday with 1 fixed day off during the week.
• We Offer: Monthly base salary of $11,500 net. Productivity bonus of 15% on base salary. Monthly grocery vouchers. Formal and direct hiring from day one. Full statutory benefits (IMSS, INFONAVIT, Aguinaldo, Vacations). 100% paid training. Internal benefits: Life insurance, medical service, and free psychological support on-site.
• Indispensable Requirements: Education: High school completed (verifiable). Experience: 6 to 12 mandatory months in Call Center (Customer Service). Knowledge: Previous experience working under processes, metrics, or internal policies. Language: English level A2 - B1 (Basic / Intermediate - reading and text comprehension).
• Job Location: Periférico Blvd. Manuel Ávila Camacho 5, Lomas de Sotelo, Naucalpan de Juárez (Torre A, Piso 7). If you are interested, contact Lic. Ximena De la Rosa 5/5/6/9/0/9/6/2/2/9 with the word Redes Sociales.

-Requirements- Minimum education: Upper secondary education - Bachillerato General years of experience Languages: English Age: between 20 and 55 years