Bilingual call center Instructor
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Machine translation — original language: Spanish.Show original
Are you passionate about developing talent and forming high-performance teams? If you have experience training bilingual Customer Service - Back office teams, we want to meet you!
We offer:
- Monthly base salary of $19,000
- Monthly bonus of up to $2,850 for KPI fulfillment
- Statutory benefits
- Monthly grocery vouchers of $760
- Monthly savings fund
- Job stability
- Professional development opportunities
Schedule: Monday to Sunday afternoon shift 1:00 pm to 10:00 pm with two rotating days off
Requirements:
- Completed Bachelor's degree in Psychology, Pedagogy, Communication Sciences, or a related field.
- Minimum 3 years of experience as a Trainer or Instructor in bilingual Customer Service and Back office campaigns.
- B2 English level (conversational).
- Experience in instructional design and development of training materials.
- Communication, facilitation, and group management skills.
Main functions:
- Deliver initial and refresher training for bilingual campaigns.
- Design and develop didactic and instructional materials.
- Evaluate learning and monitor participant performance.
- Detect training needs and propose improvement plans.
- Collaborate with operational areas to ensure compliance with quality and productivity standards.
- Prepare reports and monitor training indicators.
Work zone: Naucalpan, Estado de México, near Parque Toreo.
If you have experience forming high-performance teams and are looking for a new professional challenge, apply at 5*6*3*9*5*5*4*3*5 and 5 and become part of our team!.
-Requirements- Minimum education: Higher education - Bachelor's degree years of experience Keywords: callcenter, teleoperador, telefonista, telephonist, telefonico