WFM Forecasting Planning Analyst
Must-have:Data
Machine translation — original language: Spanish.Show original
About the company
Are you passionate about data analysis and strategic planning in contact centers? Join our Workforce Management team!
Your tasks
- Develop volume and demand forecasts (Forecasting).
- Analyze trends and operational indicators to optimize planning.
- Generate executive reports and dashboards.
- Monitor campaign behavior and detect deviations.
- Collaborate with operational areas to ensure correct resource planning.
- Propose improvements based on data analysis.
Requirements
- Bachelor's degree in Systems, Informatics, Administration, or a related field (from 5th semester onwards).
- Minimum 1 year of experience in a similar position within Workforce Management (WFM).
- Proficiency in Microsoft Office, especially Excel.
- Knowledge of Call Center metrics and indicators.
- C1 English level
- Management of databases (BDD).
- Experience in Power BI.
- Preparation and analysis of reports (Reporting).
- Analytical capacity and results orientation.
- Minimum education: Higher education - Bachelor's degree
What we offer
- Monthly base salary of $23,000
- Statutory benefits
- Grocery vouchers of $920 monthly
- Savings fund of $1,610 monthly
- Job stability
- Opportunities for growth and professional development
How to apply
If you have experience in Forecasting, data analysis, and WFM tools, we want to meet you! Apply at 5*6*3*9*5*5*4*3*5 and. 5 and be part of a team focused on continuous improvement and data-driven decision-making.
Other
Schedule: Monday to Saturday full time 9:00 a.m. to 6:00 p.m.
Work zone: Naucalpan, Estado de México, near Parque Toreo.
years of experience Keywords: analyst, planificacion, planning, planeacion