Customer Relations Manager – Service Department

For KONE, a company specializing in the elevator and escalator industry and flow solutions in space, we are recruiting:

Customer Relations Manager for the Service Department. For the company's offices in Netanya.

As part of the role:

• Management of complex sales processes and negotiations (end-to-end) with a variety of customers, with the aim of preserving and deepening business activity.
• Overall responsibility for customer handling, accurate identification of their needs, and tailoring advanced service and digital solutions from our product basket.
• Full responsibility for increasing and growing the customer service portfolio, while meeting sales, profitability, and satisfaction targets.
• Management of multiple intra-organizational interfaces, with an emphasis on smooth and close work with the operations system, to ensure excellent service delivery, implementation of solutions in the field, and fulfillment of promises to the customer.

Full-time position; the position includes a car.

• Bachelor's degree – Mandatory
• Proven and successful experience in managing customer portfolios and leading complex commercial negotiations with B2B and B2C customers – Mandatory.
• Strong business orientation combined with an uncompromising service mindset.
• Self-motivation, initiative, and a sharp focus on results and targets.
• English at a very good level (reading, writing, and speaking) – Mandatory.
• Full proficiency in Office applications and practical experience working with CRM systems (familiarity with Salesforce – a significant advantage).
• Driver's license – Mandatory