CRM Officer

Your tasks

• Proactively follow up with existing customers to encourage repeat purchases and build long-term customer relationships.
• Identify repeat order opportunities based on customer purchase history, preferences, and upcoming occasions.
• Reactivate inactive customers through personalized outreach and relevant offers.
• Maintain customer records and follow-up activities in coordination with the CRM Supervisor.
• Monitor repeat order performance and contribute to achieving customer retention and revenue targets.

Requirements

• Diploma / Bachelor Degree in communication, marketing, management or other relevant courses.
• Minimum 1 year of experience in CRM, customer relations, telesales, sales, or a related field.
• Strong communication and interpersonal skills, with the ability to build customer relationships through personalized communication.
• Proactive, organized, and comfortable with sales-oriented follow-ups.
• Proficient in Microsoft Excel or Google Sheets; experience with CRM tools is a plus.

Skills:

• Microsoft Word
• Administration
• Communication
• Analytical Skills
• Microsoft Office
• Teamwork
• Microsoft Excel
• Customer Service
• Public Speaking
• CRM