Technician (m/f/d) for 2nd Level & Remote Support Automation & Software (Second-Level Supporter)

We are Körber - an international technology group with around 13,000 employees at over 100 locations worldwide and a common goal: We translate entrepreneurial thinking into customer success and shape technological change. In the Digital, Pharma, Supply Chain, and Technologies business sectors, we offer products, solutions, and services that inspire. We react quickly to customer needs, implement ideas seamlessly, and create added value for our customers with our innovations. In doing so, we increasingly rely on ecosystems that solve the challenges of today and tomorrow. Körber AG is the holding company of the Körber Group.

Your role in our team

• You are responsible for the area of technical customer support (2nd Level & Remote Support)
• Additionally, your tasks include the management, control, and monitoring of technical customer support using KPI dashboards
• From specification and analysis of support requests to verifying proposed solutions - supporting our customers is part of your daily work
• You clarify technical questions with specialist departments or customers and, in addition to planning, you also carry out remote support using our remote equipment
• Additionally, you support the setup and development of a "Self Service Portal" as a knowledge base for our worldwide Field Service Technicians and customers
• You create support performance analyses to measure the service level
• In a supporting capacity, you will perform possible updates / troubleshooting at the customer site

Your profile

• For this, you bring a completed technical vocational training, ideally in combination with further training as a state-certified technician or a master craftsman qualification (Network Technology ???)
• Professional experience in the field of microelectronics, automation, as well as experience in customer contact are desirable
• Analytical skills and a very structured and independent way of working round off your profile
• Additionally, you possess a strong customer and service orientation, as well as very good communication skills
• Good English skills in speaking and writing are required
• Good PC skills are just as important as commitment, flexibility, and reliability
• A low willingness to travel is also desirable

Your benefits

• Open, collegial, and international environment
• Future-proof and crisis-proof industry with over 125 years of company stability
• Flexible working hours (e.g., flextime)
• Possibility for mobile working as well as Remote Work Abroad
• Group-wide development perspectives and further training opportunities
• 30 days of annual leave as well as 2.5 additional vacation days according to the company agreement
• Special leave days and occasion-related special payments
• Diverse employee events (e.g., ski trip, triathlon, barbecue party)
• An Employee Assistance Program (EAP) - confidential counseling and support for health, professional, and personal challenges
• EGYM Wellpass with increased employer subsidy
• Company pension scheme and capital-forming benefits
• Free employee parking as well as very good public transport connections
• Possibility for bicycle leasing

Your working environment at Körber

At the Körber location in Markt Schwaben, high-quality machines for the pharmaceutical industry have been built since 1895. We develop new inspection technologies, automation solutions for controlling complex manufacturing and packaging lines for pharmaceutical products. As part of the team, you help to produce inspection machines for medicines with quality assurance. Would you like to get a first impression of our location in Markt Schwaben and meet your colleagues virtually? Click here for the Xperience.

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