Customer Success and Partnership Executive

At Kodecoon we take pride in provideing top-notch technology education courses to equip every child with the programming knowledge and empower them to create change. If you're keen to be part of a dynamic team in a fast-growing start-up, join our Operations team to be hands-on from day one and work closely with our founding team. This role will expose you to the daily operations of managing an ed-tech start-up and facilitate the smooth delivery of our coding programs to students in local and international schools in Indonesia

Responsibilities & Duties

• Be the key player in the customer acquisition team to onbiard new parents to Kodecoon's community
• Share Kodecoon's vision and recommend suitable coding programs for students
• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
• Maintain customer relationships and build a strong Kodecoon community. Act as parents' advocate and manage relationships with them
• Plan lead generation events with key partners like Parents Sharings, trial classes, and make sure payment for classes are received
• Work with the teaching team to assess the students and follow up with parents for conversion
• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
• Ensure that all customer information is properly documented and updated in our CRM system
• Relationship manager for our Kodecoon's community, continue to track the progress of students and maintain relationships with parents
• Build partnerships with schools and relevant business partners to build pipeline for student enrollment

Skills & Qualifications

• Strong communication and problem solving skills
• Fluent in spoken and written English and Bahasa Indonesia
• Driven, fast learner, proactive and ability to work in a fast-paced environment
• Organised, detail-oriented and ability to manage different projects
• Get things done attitude, self driven
• Meticulous and independent, able to set own priorities with time management to complete projects timely

Additional (Good-to-Have!)

• You love to learn and expand knowledge in Computer Science and / or Engineering
• Strong communication and problem solving skills. Open-minded and dynamic
• You are eager to shape the skills and minds of our next generation in equipping them with the right digital skills
• You have prior teaching experience, be it tutoring, or team training

Skills: Administration, Interpersonal Skills, Communication Skills, Customer Service, B2C Sales, Microsoft Office, Teamwork, Sales Strategy