Junior IT Support Technician with English - hybrid Madrid

We are knowmad mood! We are a leading company in digital transformation, in constant evolution and at the forefront of technology. We were born to provoke real change through innovation and sustainable development, with the mission of providing value to clients and boosting our talent. Comprised of more than 3,000 creative, digital, and innovative people connected to a purpose and capable of generating connections with people all over the world. A responsible, flexible team with a high capacity to adapt to the needs of our clients and the market, while providing value, vision, creativity, expertise, professionalism, and passion for technology in every project. The values that set our course and guide us toward excellence are collaboration, innovation, commitment, fun, and trust.

We are looking for a Junior IT Technician eager to develop their professional career in the technological field, participating in support tasks, basic systems administration, and user assistance. You will be part of a dynamic team where you will have the opportunity to acquire practical experience in corporate environments and evolve professionally within the technological area.

Main functions Resolution of first-level technical incidents.

Support to users in hardware, software, and corporate tools.

Installation, configuration, and maintenance of computer equipment.

Management and monitoring of tickets.

Escalation of incidents to higher levels when necessary.

Documentation of procedures and solutions.

Collaboration with systems, networks, and cloud teams.

Must-haves Training in Informática, Sistemas Microinformáticos, ASIR, DAM, or similar.

Basic knowledge of Windows systems.

Knowledge of networks and connectivity.

Problem-solving capacity.

Good communication skills and user orientation.

Advanced English, oral and written.

Nice-to-have Knowledge of Microsoft 365.

Previous experience in technical support or Service Desk.

Basic knowledge of Active Directory.

Familiarity with ticketing tools.

Initial technical certifications.

What we offer ✅ Stable contract. ✅ Training plan and professional development. ✅ Participation in technological projects. ✅ Good working environment. ✅ Possibility of internal growth.

And with us you will be able to enjoy: ✅ Indefinite Contract ✅ On-site in Madrid. Mandatory on-site coverage at the headquarters during the entire required schedule L–J 9:00–17:00 and V 8:00–16:00 (with summer schedule L-V 8:00-16:00). Summer schedule ✅ Internal training and access to certifications ♻Check our calendar here: https://www.knowmadmood.com/es/talento/formacion ✅ Flexible remuneration plan (medical insurance, transport, nursery vouchers, restaurant vouchers) ✅ Brand ambassador, through our friend plan Recommend your friends and get an extra! ✅ Events, meetups, techdays, talks... and much more! ✅ 26 days of rest (22 vacation days, 2 personal days, and December 24 and 31 as default holidays) ✅ Schedule: 8.30 to 18h (flexible) L-J and V 8 to 15h and Intensive Summer Schedule in July and August from 8 to 15h

To stay up to date with our news follow us here -> knowmad mood At knowmad mood we are committed to equal opportunities and respect for diversity. We apply our Equality Plan and the principle of non-discrimination in all our selection processes.