MASSAGE THERAPIST

About the company

Urban Retreat is seeking a professional, service-oriented and responsible Masseuse / Massage Therapist to provide quality foot reflexology and body therapy services to our customers. The successful candidate should possess good massage techniques, strong customer service skills, and a commitment to maintaining high standards of hygiene, professionalism and operational efficiency.

Your tasks

1. Foot Reflexology and Massage Therapy

• Perform foot reflexology treatments using appropriate massage techniques, pressure and movements according to customers’ needs and service requirements.
• Provide body massage and body therapy services, including techniques such as relaxation massage and muscle tension relief, within the therapist’s training and competence.
• Conduct basic customer consultations to understand preferences, comfort levels and relevant areas of tension before treatment.
• Adjust massage pressure and techniques according to customer feedback while maintaining professional boundaries and safe treatment practices.
• Ensure customers receive consistent, attentive and professional service throughout their visits.

2. Customer Service and Client Relations

• Greet customers warmly, explain available treatments and assist them in selecting suitable services.
• Communicate clearly and professionally with customers before, during and after treatments.
• Respond courteously to customer enquiries, feedback and service concerns, referring complex complaints to the supervisor or management.
• Support customer retention by delivering a welcoming, reliable and comfortable service experience.
• Maintain customer confidentiality and uphold Urban Retreat’s service standards.

3. Hygiene, Cleanliness and Workplace Safety

• Clean and sanitize massage chairs, beds, foot tubs, tools and treatment areas before and after each session.
• Change towels, linens and other treatment materials between customers and ensure used items are handled appropriately.
• Maintain personal hygiene, clean work attire and a neat, professional appearance.
• Monitor the cleanliness and condition of equipment, supplies and customer facilities.
• Follow the company’s hygiene procedures, workplace safety requirements and applicable regulatory standards.

4. Administrative and Outlet Operations

• Assist with customer bookings, appointment scheduling, walk-in enquiries and service coordination.
• Record treatments provided, customer preferences and other relevant service information accurately.
• Assist with billing, payment collection and basic point-of-sale transactions where required.
• Monitor treatment supplies and notify management when stocks require replenishment.
• Support daily opening and closing procedures and maintain orderly records of outlet operations.
• Work collaboratively with colleagues to manage customer flow, maintain service quality and ensure smooth daily operations.

Requirements

• Relevant practical experience in foot reflexology, body massage or massage therapy is preferred.
• Demonstrated practical skills in foot reflexology and body massage techniques.
• Good communication and interpersonal skills, with a polite and customer-oriented attitude.
• Able to understand customer needs, respond appropriately to feedback and maintain professional boundaries.
• Strong commitment to personal hygiene, treatment-room cleanliness and workplace safety.
• Basic administrative, booking and payment-handling skills.
• Responsible, punctual, patient and able to work independently as well as in a team.
• Willing to work shifts, weekends and public holidays according to the outlet’s roster.
• Able to stand for extended periods and perform the physical duties associated with massage therapy.
• Relevant massage therapy training or certification is an advantage.

What we offer

• A professional and supportive working environment.
• Opportunities to develop massage techniques and customer service skills.
• On-the-job training in Urban Retreat’s service standards and outlet procedures, where applicable.
• Salary and employment benefits in accordance with the agreed employment terms.

Progression to management position for therapists who fulfil in house criteria.

Other

Urban Retreat welcomes applicants who are committed to delivering quality massage services, maintaining high hygiene standards and contributing positively to the customer experience.