Service Desk Support Engineer - Aerobot (m/w/d)

KNAPP brings the latest technology to warehouse logistics. Together with our customers all over the world, we develop tailor-made systems. The unique combination of industry expertise and technological knowledge is the key to our ... 1 Service Desk Support Engineer - Aerobot (m/w/d) #yourmission

• As part of the Multi Site Control Center (MSCC), you ensure the stable and continuous operation of warehouse locations.
• You work in a central support organization and undertake 1st and 2nd level technical as well as software-side support for our systems. In doing so, you continuously deepen your understanding of KNAPP warehouse automation solutions and the customers' operational processes.
• Your main tasks include preventive and proactive system monitoring, early detection of risks, and structured incident handling.
• You analyze malfunctions in detail, restore operation through solution approaches or workarounds, and minimize technical and business impacts on the warehouse locations.
• As a central coordination point, you work closely with internal specialist departments and external stakeholders, ensuring clear communication, targeted escalation, and sustainable problem solutions.
• You document incidents throughout the entire ticket lifecycle and make an active contribution to problem management and continuous service improvement.

#youareknapp

• You enjoy working in a technical support or operations environment and take responsibility for system stability.
• You have a good understanding of IT systems, monitoring, and incident management. Interest in warehouse automation and logistical processes motivates you.
• You communicate and analyze complex technical problems in a structured and calm manner - even under time pressure.
• You work reliably, set priorities effectively, and document cleanly and traceably.
• You have very good English skills; German skills are an advantage.
• Shift work and on-call duties are a matter of course for you in order to ensure 24/7 operation.

#weareknapp KNAPP is a leading technology partner for intelligent warehouse and automation solutions worldwide. With the Multi Site Control Center (MSCC), KNAPP offers a central, proactive support organization to ensure stable, efficient, and secure operation of automated warehouse systems. Working in the MSCC means making a direct contribution to plant availability, customer satisfaction, and the continuous improvement of complex automation systems. At KNAPP, you can expect an international, innovative working environment with long-term perspectives, comprehensive development opportunities, and the chance to take on responsibility in a business-critical role. For this position, a minimum salary of EUR 3,040 gross per month applies. There is also the possibility of additional allowances through on-call duties. In any case, we offer market-conform pay depending on your qualifications and previous experience.

Your Benefits

• Training and further education
• Company pension scheme
• Occupational health management
• Company doctor
• Flexible working hours
• Good connections
• KNAPP-Kinderwelt
• Employee discounts
• Employee events
• Fruit
• Parking space
• Employee participation
• Company restaurant
• Subsidy for public transport

Application process

For data protection reasons, please apply exclusively via our applicant tool. After submitting your application, you will receive an acknowledgment of receipt.

https://www.knapp.com/jobs/service-desk-support-engineer-aerobot-m-w-d/ The minimum salary for the position as Service Desk Support Engineer - Aerobot (m/w/d) is 3,040.00 EUR gross per month based on full-time employment. Willingness to overpay.