Hospitality & Events Account Manager

About the company

KMSC partners with businesses across multiple industries to facilitate large-scale, first-person video data collection from real working environments to support AI model development and training.

Your tasks

Job Overview KMSC is looking for a commercially driven, well-connected, and results-oriented Hospitality & Events Account Manager to lead business development and operations across the events and hospitality sectors.

The primary focus is building partnerships with event promoters, concert organizers, festival operators, event production companies, entertainment agencies, and venue operators. The role will also involve developing secondary partnerships with hotels, resorts, and hospitality groups.

The successful candidate will own the full partnership lifecycle, from identifying opportunities and negotiating agreements to coordinating event operations, onboarding participating workers, and ensuring that data collection targets are achieved.

1. Business Development & Partnerships

• Identify and approach event promoters, festival organizers, concert producers, event production companies, and venue operators.
• Build relationships with key decision-makers, including promoters, founders, event directors, and production managers.
• Leverage industry connections to secure meetings, negotiate partnerships, and close business opportunities.
• Develop a pipeline of upcoming concerts, festivals, exhibitions, corporate events, and other relevant opportunities.
• Prioritize partners with recurring events and the potential for long-term collaboration.
• Identify opportunities to expand partnerships across multiple events and venues.

2. Account & Relationship Management

• Serve as the primary point of contact for assigned partners.
• Build and maintain long-term relationships with promoters, organizers, production teams, and venue management.
• Understand partner requirements, event schedules, staffing structures, and operational workflows.
• Resolve partner concerns and coordinate solutions to operational challenges.
• Maintain partner satisfaction and encourage repeat participation across future events.

3. Event Planning & Field Operations

• Maintain an updated calendar of upcoming events and operational deadlines.
• Conduct site visits to assess event suitability and identify data collection opportunities.
• Coordinate with event organizers and production teams to secure the necessary approvals and access.
• Organize worker onboarding, training, scheduling, and mobile device allocation.
• Coordinate field operations before, during, and after events when required.
• Manage last-minute changes, staffing issues, and operational challenges.
• Ensure data collection activities comply with project requirements, venue policies, worker consent requirements, privacy expectations, and applicable safety procedures.

4. Workforce & Data Collection Management

• Ensure participating workers understand recording procedures and session requirements.
• Monitor worker participation, device utilization, session completion, and data collection hours.
• Take ownership of achieving assigned data collection targets.
• Coordinate with Operations and Quality Control teams to resolve performance and data quality issues.
• Investigate underperformance and implement corrective action plans.
• Track submitted and accepted data collection hours separately.

5. Hospitality Business Development

• Identify opportunities with hotels, resorts, hospitality groups, and suitable venues.
• Build relationships with General Managers, Operations Directors, and relevant department heads.
• Coordinate site assessments and onboarding with hospitality partners.
• Develop recurring partnerships across suitable properties and operational teams.

6. Reporting & Performance Tracking

• Maintain an updated CRM, partnership database, and event pipeline.
• Track prospects, signed agreements, confirmed events, activated locations, participating workers, and collected hours.
• Submit regular reports covering commercial progress, operational performance, and upcoming opportunities.
• Monitor KPIs, identify risks, and communicate corrective actions to management.

What Success Looks Like The successful candidate will build a strong network of event promoters and organizers, secure recurring partnerships, activate suitable events, coordinate reliable field operations, and consistently deliver agreed data collection targets.

The expectation: Own the relationships, secure the events, activate the operations, and deliver the results.

Requirements

Industry Experience

• 3–5 years of relevant experience in event management, event promotion, concert production, festival operations, entertainment, hospitality, or related industries.
• Demonstrated experience working with event promoters, organizers, production companies, venues, or hospitality businesses.
• Strong understanding of event planning, staffing, production workflows, and on-site operations.
• Experience managing business relationships, partnerships, or commercial accounts.
• Familiarity with the Egyptian events and entertainment market.

Business Development & Networking

• Strong professional network within the events industry, preferably with direct access to event promoters and decision-makers.
• Proven ability to identify business opportunities, arrange meetings, negotiate partnerships, and convert prospects into active accounts.
• Excellent communication, negotiation, and relationship management skills.
• Ability to identify recurring events and develop long-term commercial partnerships.

Operations & Execution

• Strong organizational and project coordination skills.
• Ability to manage multiple accounts, venues, and event timelines simultaneously.
• Experience coordinating with event organizers, production teams, supervisors, and field workers.
• Ability to handle last-minute changes, scheduling conflicts, and operational challenges under pressure.
• Willingness to conduct regular site visits and provide on-site support when required.
• Strong accountability for commercial and operational targets.

Reporting & Technical Skills

• Proficiency in Microsoft Excel or Google Sheets.
• Familiarity with CRM systems, sales pipelines, and operational reporting.
• Ability to track KPIs, maintain accurate records, and prepare performance reports.
• Comfortable using mobile applications and troubleshooting basic technical issues.

Other Requirements

• Fluent Arabic and working proficiency in English.
• Ownership of a personal vehicle and willingness to travel between venues and event sites.
• Full-time availability.
• Flexibility to work outside standard office hours, including evenings and weekends when required by event schedules.
• Professional communication, initiative, and the ability to work independently.

Nice-to-Have Qualifications

• Direct relationships with established event promoters, music festival organizers, concert producers, or major venue operators.
• Experience working with large-scale festivals, concerts, exhibitions, or multi-day events.
• Experience in event sponsorships, commercial partnerships, ticketing, or entertainment business development.
• Experience coordinating large temporary workforces, contractors, or production crews.
• Existing relationships with hotel groups, resorts, and hospitality operators.
• Familiarity with venue access procedures, event production workflows, and on-site safety requirements.
• Experience in startups or technology-enabled operations environments.