F&B Account Manager

About the company

KMSC works with businesses across multiple industries to facilitate large-scale, first-person video data collection from real working environments to support the development and training of AI models.

Your tasks

Job Overview The F&B Industry Account Manager will take end-to-end ownership of KMSC's Food & Beverage portfolio, including restaurants, cafés, hotel restaurants, catering companies, cloud kitchens, bakeries, and restaurant chains.

The role combines B2B business development, account management, field operations, and workforce coordination. The successful candidate will be responsible for acquiring new business partners, onboarding locations, managing relationships with restaurant owners and management teams, coordinating participating workers, and ensuring consistent achievement of data collection targets.

1. Business Development & Client Acquisition

• Identify and approach potential business partners across the F&B industry.
• Build and maintain a pipeline of restaurants, cafés, catering companies, cloud kitchens, and restaurant chains.
• Establish relationships with restaurant owners, Operations Directors, Area Managers, Branch Managers, and other key decision-makers.
• Conduct field visits, present KMSC's business model, negotiate partnerships, and support the closing process.
• Develop strategies to acquire both independent establishments and multi-branch restaurant groups.
• Identify high-potential accounts and opportunities for industry expansion.

2. Account Management & Relationship Building

• Serve as the primary point of contact for assigned F&B partners.
• Build strong relationships with restaurant owners, General Managers, Kitchen Managers, and Operations Teams.
• Ensure partners understand KMSC's operational requirements, workflows, and expectations.
• Resolve partner complaints and operational challenges promptly.
• Maintain account satisfaction, encourage continued participation, and identify opportunities to expand existing partnerships.

3. Site Onboarding & Field Operations

• Conduct site assessments to evaluate workforce availability, shift structures, operational workflows, and recording conditions.
• Coordinate the onboarding of new locations, including worker training, device allocation, and operational setup.
• Work with site management to organize participating workers and recording schedules without disrupting normal restaurant operations.
• Conduct regular site visits to monitor performance and maintain strong relationships.
• Coordinate with workers, supervisors, and restaurant management to address attendance issues, scheduling conflicts, and operational challenges.
• Ensure recording activities comply with project procedures, food safety requirements, privacy expectations, and relevant site policies.

4. Workforce & Data Collection Management

• Ensure participating workers understand recording procedures, session requirements, and daily targets.
• Monitor worker participation, device utilization, session completion, and data collection hours.
• Take ownership of achieving agreed daily, weekly, and monthly data collection targets.
• Coordinate with internal Operations and Quality Control teams to monitor data quality and address recurring issues.
• Investigate underperformance, identify root causes, and implement corrective action plans.
• Optimize productivity across assigned locations while maintaining data quality and operational compliance.

5. Reporting & Performance Tracking

• Submit accurate daily reports covering active locations, participating workers, device utilization, submitted hours, accepted hours, and operational issues.
• Maintain an updated CRM, client database, and sales pipeline.
• Prepare weekly performance reports highlighting achievements, risks, and corrective actions.
• Monitor account performance and identify opportunities to improve productivity and expand the portfolio.
• Escalate significant operational challenges and provide management with clear, data-driven updates.

6. Industry Growth & Strategic Development

• Develop and execute an expansion strategy for KMSC's F&B portfolio.
• Identify restaurant chains and high-potential partners that can provide access to multiple locations.
• Build a network of F&B decision-makers and generate new business opportunities.
• Identify industry-specific challenges and recommend scalable operational solutions.
• Continuously improve account activation, workforce participation, device utilization, and accepted data collection hours.

Requirements

We are looking for a proactive, results-driven F&B Industry Account Manager to lead our expansion and operations across the Food & Beverage sector.

The ideal candidate understands restaurant operations, has strong industry connections, and can turn commercial agreements into productive, sustainable operations.

Must-Haves

• 3–5 years of relevant experience in the F&B industry, preferably in restaurant operations, business development, B2B sales, or account management.
• Proven ability to manage business relationships, acquire clients, or coordinate multi-site operations.
• Strong understanding of restaurant operations, staffing structures, shift management, and branch-level challenges.
• Excellent communication, negotiation, relationship management, and problem-solving skills.
• Ability to manage multiple accounts and locations simultaneously.
• Experience coordinating with management teams, supervisors, and blue-collar workers.
• Strong organizational skills and a results-oriented mindset.
• Proficiency in Microsoft Excel or Google Sheets and familiarity with CRM systems and operational reporting.
• Fluency in Arabic and working proficiency in English.
• Ownership of a personal vehicle and willingness to travel regularly between sites.
• Full-time availability and willingness to work in a field-based role.
• Ability to take full ownership of assigned industry targets and operational performance.

Nice-to-Have Qualifications

• Experience working with restaurant chains or multi-branch F&B groups.
• An established network of restaurant owners, franchise operators, or F&B decision-makers in Egypt.
• Previous experience in Area Management, Regional Operations, or managing multiple restaurant branches.
• Experience managing field teams or large workforces.
• Familiarity with restaurant POS systems, workforce scheduling tools, and operational dashboards.
• Knowledge of food safety, hygiene, and workplace safety requirements.

Other

Key Performance Indicators (KPIs) Performance will be measured against agreed commercial, operational, and quality targets:

• Business Development: Number of new partnerships signed and qualified sales opportunities generated.
• Account Activation: Number of businesses and locations successfully onboarded and activated.
• Portfolio Growth: Expansion into additional branches and restaurant groups.
• Account Retention: Percentage of partner locations that remain active.
• Operational Performance: Number of active locations, worker participation, and device utilization.
• Data Collection: Total submitted and accepted data collection hours against assigned targets.
• Data Quality: Acceptance rate and reduction in avoidable data rejections.
• Reporting & Accountability: Accuracy and timeliness of reporting and effectiveness of corrective actions.

Specific numerical targets will be established by management based on project requirements and available operational capacity.