Account Manager

KMSC is looking for a proactive, results-driven Industry Account Manager to take full ownership of a specific industry, such as Agriculture, Construction, Hospitality, Retail, or Manufacturing. The successful candidate will be responsible for identifying and acquiring business partners, building long-term relationships with key decision-makers, managing on-site operations, coordinating field teams, and ensuring that each assigned industry meets its operational and data collection targets. This is a hands-on, field-based role that requires a combination of B2B sales, account management, team coordination, problem-solving, and operational ownership. Key Responsibilities

1. Industry Ownership & Business Development

• Take full responsibility for the growth, performance, and results of the assigned industry.
• Identify and approach potential business partners within the industry.
• Build relationships with business owners, operations managers, site managers, and other key decision-makers.
• Conduct field visits, present KMSC’s business model, negotiate partnerships, and close deals.
• Develop and maintain a pipeline of potential clients and expansion opportunities.
• Build a strong network of industry contacts to support continuous business growth.

1. Partner & Account Management

• Serve as the primary point of contact for all assigned business partners.
• Maintain strong relationships with existing partners and identify opportunities to expand cooperation.
• Ensure partners understand KMSC’s operational requirements, workflows, and expectations.
• Resolve partner complaints, operational challenges, and escalations promptly.
• Monitor account performance and ensure partner satisfaction and retention.

1. Field Operations & Workforce Management

• Conduct regular site visits to monitor operations and ensure compliance with KMSC’s requirements.
• Coordinate with site management to organize workers, schedules, access, and daily activities.
• Ensure that participating workers understand their responsibilities and meet required data collection hours.
• Manage relationships with blue-collar workers, address attendance and performance issues, and resolve workplace conflicts professionally.
• Identify operational bottlenecks and implement corrective actions.
• Coordinate with internal operations and quality control teams to maintain smooth execution.

1. Data Collection Targets & Quality

• Ensure assigned businesses and teams meet their daily, weekly, and monthly data collection targets.
• Track active workers, participating devices, working hours, session completion, and collected data volume.
• Monitor data quality and coordinate with the Quality Control team to address recurring issues.
• Investigate underperformance and implement action plans to improve productivity.
• Ensure all activities comply with project requirements, safety standards, and applicable company policies.

1. Reporting & Performance Management

• Submit accurate daily reports covering site visits, active accounts, workforce performance, collected hours, and operational issues.
• Maintain an updated CRM, client database, and sales pipeline.
• Prepare weekly and monthly performance reports for management.
• Track industry KPIs, identify risks, and recommend solutions.
• Take accountability for achieving agreed commercial and operational targets.

Key Performance Indicators (KPIs)

• Industry growth: Number of new business partners acquired.
• Account activation: Number of businesses successfully onboarded and operational.
• Data collection volume: Total accepted data collection hours achieved against target.
• Workforce productivity: Attendance, utilization, and hours captured per worker or device.
• Data quality: Percentage of submitted hours accepted by the Quality Control team.
• Account retention: Continuity and growth of active business partnerships.
• Operational compliance: Adherence to site requirements, safety standards, and project procedures.
• Reporting discipline: Accuracy and timeliness of daily and weekly reports.

• Proven experience in B2B field sales, account management, or business development.
• Ownership of a personal vehicle and willingness to travel regularly between sites.
• Full-time availability.
• Strong negotiation, communication, and relationship management skills.
• Experience coordinating with site management and blue-collar workers.
• Ability to manage conflicts, solve problems, and work under operational pressure.
• Strong organizational skills and discipline in daily reporting and CRM usage.
• Fluent Arabic and working proficiency in English.
• A results-oriented mindset with the ability to work independently and take full ownership of performance.

Nice-to-Haves

• An established network of decision-makers within the assigned industry.
• Familiarity with Health, Safety, and Environment (HSE) practices.
• Experience managing field teams, contractors, or large workforces.
• Experience managing multiple sites or business accounts simultaneously.
• Familiarity with operational dashboards, productivity tracking, and KPI reporting.