Air Freight Officer

Responsibilities:

Booking of flights with airlines

Arrange shipments with customers and contractors

Maintain good relationships with both internal and external stakeholders

Handle all customers' enquiries timely and effectively

Work closely with internal operations to meet customer’s requirements

Ensure compliance with customer’s Standard Operating Procedures

Ensure all data are updated correctly in system

Interface with multiple parties including customer, warehouse, carriers, customs, etc on shipment requirements

Track and monitor shipments status and inform customer accordingly

Monitors progress to achieve month end targets

Work with billing team to close off jobs and issue invoice

Take charge of supplier’s invoice disputes

Take lead in issue resolutions

Implement improvements to enhance service capability within the team

All other ad-hoc work instructions from Supervisor / Manager

Requirements:

Diploma in Supply Chain or related module equivalent and above

At least 2 years of related experience in freight forwarding industry

Strong knowledge in freight forwarding operations

Proficient in Microsoft Office (Outlook, Excel, Powerpoint etc)

Communication skills

Able to multitasking and ability to manage time effectively

Problem-solving