Operations & Warehouse Assistant

About the Role We are looking for a reliable, organised and detail-oriented Operations & Warehouse Assistant  to support the day-to-day fulfilment and inventory operations of our fashion label. This is a hands-on role covering e-commerce order fulfilment, stock receiving, inventory management, retail store replenishment and general warehouse operations. As you will be handling garments and customer orders, care, accuracy and attention to detail are important in this role. Key Responsibilities Order Fulfilment Pick, check, pack and prepare online orders accurately and efficiently

Ensure the correct item, colour, size and quantity are packed for every order

Conduct basic quality checks on garments before packing

Fold, steam and pack garments neatly according to brand presentation standards

Prepare shipping labels and parcels for courier collection

Ensure orders are fulfilled within the required dispatch timeline

Inventory & Stock Management Receive, unpack, count and check incoming stock

Sort, label and organise new arrivals and restocks

Maintain a neat and systematic stock storage system for easy retrieval

Assist with regular stock counts and inventory reconciliation

Flag stock discrepancies, damaged items or inventory issues promptly

Ensure stock movements are properly recorded and accounted for

Retail Store Replenishment Pick and prepare stock transfers and replenishment for retail stores

Ensure SKUs, sizes and quantities are accurate before dispatch

Coordinate with the retail and operations teams on stock movements

Assist with stock preparation for new collection launches, promotions and events

Returns & Garment Handling Receive and process returned or exchanged merchandise

Check returned garments for condition before returning eligible pieces to inventory

Assist with steaming, folding, tagging and repacking garments when required

Handle all merchandise carefully to maintain product quality and presentation

General Operations Maintain a clean, neat and well-organised stock and fulfilment area

Monitor packing materials and operational supplies and flag when replenishment is required

Assist with courier collections and incoming and outgoing deliveries

Support stocktakes and other inventory-related activities

Provide additional operational support during launches, sales and peak periods

Assist with other operational duties as required

Requirements Prior experience in e-commerce fulfilment, fashion retail, warehouse or inventory operations is an advantage

Strong attention to detail and accuracy

Organised and systematic in handling stock

Responsible, punctual and dependable

Able to work efficiently in a fast-paced environment

Able to work independently and as part of a team

Basic computer literacy; experience with Shopify or inventory systems is an advantage

Comfortable with hands-on tasks including packing, folding, steaming and stock counting

Comfortable with standing for extended periods and handling cartons and merchandise when required

What We're Looking For We’re looking for someone who is meticulous, reliable and dependable, and who enjoys working as part of a team. Someone who takes pride in their work, is happy to lend a hand where needed, and approaches each task with care and attention. You’ll enjoy hands-on operational work and working together with the team to keep things running smoothly. We’re looking for someone who approaches their work with a positive attitude, a willingness to learn, and a genuine team spirit.