IT Support Engineer

We are looking for a hands-on IT Support Engineer who enjoys solving problems and helping people. You will be the frontline contact for colleagues’ tech needs. What you’ll do: Diagnosing and resolving software, hardware, or network issues Managing device setup, imaging, and user access Supporting video conferencing, remote work tools, and communication platforms Assisting with on-site or remote technical support requests Maintaining asset logs and IT documentation Performing system updates and configuration changes Liaising with third-party providers or vendors on repairs or replacements Supporting installations of new software and systems Ensuring data backups and recovery tools are operational Assisting with security compliance, antivirus, and patch management What we are looking for: 2-4 years of IT support experience (preferred but not essential) - we value potential and willingness to learn Strong communication and troubleshooting skills, including remote support Experience with Windows, macOS, M365. Familiarity with networking, VPNs, and Active Directory A team player with a passion for helping others Detail-oriented with a commitment to clear documentation