Reception Supervisor

Your tasks

1. Control and supervise the operations of the Reception team to ensure compliance with company standards.
2. Oversee the reception of customers, visitors, business partners, and company guests, while coordinating with relevant departments.
3. Oversee the registration of visitors' entry and exit, and control access to areas according to company regulations.
4. Prepare and coordinate reception arrangements for customers, executives, and VIP guests, such as meeting rooms, seating areas, food/beverages, and various facilities.
5. Coordinate with relevant departments such as HR, Admin, Security, and internal factory departments to ensure smooth reception and factory entry-exit processes.
6. Inspect and resolve on-site issues, and report to supervisors when significant problems are found.
7. Control standards regarding personality, etiquette, service, and communication of the Reception team.
8. Perform other duties as assigned by supervisors.

Requirements

1. Female/Male, aged approximately 28–40 years.
2. Bachelor's degree or higher in Business Administration, Management, Hotel Management, Tourism, Languages, or related fields.
3. At least 3–5 years of experience in Reception, Front Office, Customer Service, Admin, or Guest Relations.
4. Experience at a Supervisor level or experience in team supervision will be given special consideration.
5. Good personality, polite, good interpersonal skills, and a service mind.
6. Good communication and coordination skills, with the ability to solve immediate problems.
7. Able to use Microsoft Office such as Word, Excel, and PowerPoint.
8. Able to communicate in English at a good level in speaking, reading, and writing.
9. Ability to communicate in Chinese will be given special consideration.
10. Able to work under pressure and multitask.
11. Detail-oriented, responsible, and able to work as a team.
12. Experience in an industrial factory, especially a factory with Chinese customers or executives, will be given special consideration.

Other

(Work every other Saturday) Work 6 days one week and 5 days the following week (alternating).