IT Helpdesk Support
Your tasks
An experienced IT Helpdesk Support / Desktop Support Technician is required to provide day-to-day IT support, hardware installation, troubleshooting, and end-user assistance. The successful candidate will support ongoing IT infrastructure deployment activities, including workstation setup, Microsoft 365 configuration, network connectivity, and office IT installations.
- Install, configure, and maintain desktops, laptops, and IT peripherals for new and existing users.
- Assist with user account creation, email configuration, and basic Microsoft 365 (M365) access setup.
- Provide first-level technical support for hardware, software, printers, and network connectivity issues.
- Log, track, troubleshoot, and resolve IT support requests in a timely manner.
- Assist with the installation and testing of network points, printers, multifunction printers (MFPs), and workstations.
- Coordinate with vendors and suppliers for IT equipment deliveries, installation, and setup.
- Maintain accurate IT hardware and asset inventory records.
- Support device imaging, software installation, system configuration, and new employee IT onboarding.
- Perform basic network troubleshooting, including LAN, Wi-Fi, and printer connectivity.
- Escalate complex technical issues to senior IT personnel when necessary.
- Assist with physical IT installation activities, including cabling, equipment mounting, and hardware relocation.
Requirements
- Diploma or bachelor's degree in information technology, computer science, or a related discipline.
- Minimum 2 years of hands-on experience in IT helpdesk, desktop support, or IT technical support.
- Working knowledge of Windows operating systems and Microsoft Office / Microsoft 365.
- Basic understanding of networking fundamentals, including LAN, Wi-Fi, and network printers.
- Experience configuring and troubleshooting multifunction printers (MFPs) and network printers.
- Experience with hardware installation, workstation deployment, and basic IT infrastructure setup.
- Ability to perform physical installation work, including cable routing and equipment setup.
- Good troubleshooting, problem-solving, and communication skills.
- Good command of written and spoken English.
Other
Additional requirements
- Candidates must be currently based in Qatar.
- Immediate availability or ability to join at short notice.
- Willingness to undertake a short-term contract assignment.
- Ability to work independently and coordinate effectively with internal IT teams and external vendors.