Office Manager & Customer Experience Executive

Department: Administration & Customer Experience Location: Cairo, Egypt Employment Type: Full-Time Reports to: Founder & CEO About the Role Kings Developments is looking for an exceptionally organized, polished, and service-oriented Office Manager & Customer Experience Executive . This position combines the smooth daily management of the Kings office with ownership of the client experience from reservation through contracting, construction updates, handover, and after-sales coordination. At Kings, customer experience should feel closer to luxury hospitality and private client service than conventional real-estate customer service. Key Responsibilities Office Management Manage the daily operation and presentation of the Kings office.

Coordinate meetings, appointments, and management schedules when required.

Welcome clients, consultants, suppliers, and business partners.

Ensure meetings and client visits are professionally prepared.

Manage incoming calls, correspondence, couriers, and deliveries.

Coordinate office supplies, service providers, and administrative requirements.

Maintain organized physical and digital company records.

Coordinate the movement and signature of official documents.

Support management with administrative follow-ups.

Ensure the office consistently reflects Kings' brand and hospitality standards.

Customer Experience Become the client's primary coordination point after reservation.

Manage the client journey from reservation through contracting, construction, handover, and after-sales.

Coordinate contract-signing appointments and client meetings.

Prepare and coordinate welcome packages and contract kits.

Maintain accurate client information and communication records.

Understand each client's preferences, requests, and outstanding matters.

Respond to client inquiries professionally and promptly.

Coordinate internally with Sales, Finance, Legal, and Technical teams.

Follow client requests internally until resolution.

Proactively communicate approved project milestones and construction updates.

Coordinate installment reminders with Finance.

Maintain client documentation within the CRM.

Coordinate pre-handover and snagging appointments.

Prepare handover documentation, keys, manuals, warranties, and relevant property information.

Organize the physical handover experience.

Follow up with owners after handover.

Requirements 3–5 years of relevant experience in office management, customer experience, hospitality, luxury retail, real estate, or a similar client-facing environment.

Excellent Arabic and English communication skills.

Excellent presentation and interpersonal skills.

Highly organized with exceptional follow-up ability.

Professional appearance and manner.

Comfortable communicating with high-value clients.

Experience with CRM systems is preferred.

Hospitality or luxury customer-service experience is a strong advantage.

What We're Looking For Warm without being overly familiar. Professional without being robotic. Highly organized without making the client feel they are dealing with administration. At Kings, our clients shouldn't need to chase different departments. Your role is to make them feel looked after.