Customer Success Executive

About the company

Enjoy working with people, solving problems and keeping things organised? Join King Fire’s maintenance team, where your follow-through will help customers receive reliable service and timely support for their fire protection systems.

King Fire is a fire protection specialist in Singapore providing solutions from system supply and integration to installation and maintenance. We help customers protect their people, properties and business operations through practical fire safety solutions and dependable service.

Your tasks

Build lasting customer relationships while helping keep people and properties safe.

As a Customer Success Executive, you will be a key point of contact for our maintenance customers. From coordinating servicing appointments to following up on enquiries and contract renewals, you will help deliver a smooth customer experience.

You will work closely with our maintenance and technical teams to keep customers informed and ensure their requests receive the attention they need.

• Look after our customers. Build positive relationships, understand their needs and respond professionally to enquiries and feedback.
• Coordinate maintenance services. Arranges servicing appointments, confirms site access and works with the maintenance team to keep schedules on track.

• Keep customers updated. Follow up on service requests, reported faults and outstanding matters, and bring in technical colleagues when needed.
• Manage renewal follow-ups. Monitor maintenance contract expiry dates, prepare renewal quotations and follow up with customers.

• Support quotations and documentation. Prepare quotations for recommended works and coordinate service reports and other customer documents.
• Maintain accurate records. Keep customer details, service histories, schedules and follow-up actions organised and up to date.

• Help improve our service. Share customer feedback and identify additional service needs for the team to assess.

Requirements

• Diploma, degree or equivalent qualification.
• Fresh graduates are welcome; relevant experience in customer service, service coordination or account management is an advantage.

• Experience in fire protection, building services, facilities management or maintenance would be beneficial.
• Clear communication skills and a friendly, professional manner.

• Good organisation and attention to detail.
• A willingness to learn, take initiative and follow through on commitments.

• Proficiency in Microsoft Office and confidence learning new systems.

What we offer

• A five-day working week with regular office hours.
• Competitive salary based on relevant experience.

• Performance bonus.
• Opportunities for professional development and career growth.

• A collaborative working environment with support from maintenance and technical colleagues.
• Meaningful work supporting the safety of people and properties.

How to apply

Email your CV to Mirah.ngo@kingfiresg.com with the subject line “Application – Customer Success Executive (Maintenance)”.

Please include your expected salary and availability or notice period. Fresh graduates may highlight relevant internships, projects or customer-facing experience.