Reservation Manager (Trưởng bộ phận Đặt phòng khách sạn)
I. JOB PURPOSE Responsible for leading the centralized reservation team in managing and organizing hotel bookings across the cluster. The role ensures seamless reservation operations, optimizes workflow efficiency, supports revenue growth, and elevates pre-arrival customer experience through modern, system-driven, and AI-enhanced approaches.
II. KEY RESPONSIBILITIES
- Centralized Reservation Operations
● Supervise and coordinate daily reservation activities across all properties and brands. ●...
● College or University graduate, preferably in Hospitality, Business, or a related field. ● Minimum 2–3 years of experience in Reservations, Revenue, or Front Office roles. ● Proven experience in multi-property or centralized reservation environments. ● Hands-on experience in building SOPs, operational workflows, and reservation systems from scratch. ● Strong understanding of revenue management principles, rate parity, and...