Manager (Community Engagement & Volunteer Management)
About KidSTART Singapore Limited
KidSTART Singapore Ltd. (KSL) was incorporated as a Company Limited by Guarantee (CLG) under the Ministry of Social and Family Development (MSF) in Sep 2020 to implement the KidSTART programme nationwide. The KidSTART programme provides upstream support tochildren from low-income families in the areas of early childhood development, health and social support.
Description of Division/Branch
As part of the Communications & Engagement Division, the Community Engagement and Volunteer Management (CEVM)team develops and strengthens KidSTART’s community engagement and volunteer ecosystem.
The team builds community networks and partnerships and strengthens, develops targeted outreach and engagement approaches, and enables volunteers to contribute meaningfully to KidSTART’s organizational priorities. It also harnesses data, technology and ground insights to improve reach, stakeholder experience and operational effectiveness.
Role Purpose
The Manager, Community Engagement & Volunteer Management develops and implements community engagement and volunteer management initiatives that support KidSTART's outreach, enrolment and sustained engagement objectives. The role works closely with community partners, volunteers and internal stakeholders to strengthen community participation, build sustainable partnerships and enhance volunteer contributions.
The role also serves as the focal point for performance monitoring, reporting, systems coordination and process improvement, enabling stronger planning, evidence-based decision-making and operational effectiveness. The role contributes to the continuous development of CEVM’s engagement and volunteer ecosystem.
Key Responsibilities
- Community Engagement & Partnerships
- Develop, coordinate and implement community engagement initiatives that support KidSTART's outreach and engagement objectives.
- Build and deepen relationships with government agencies, social service agencies, community organisations, self-help groups, religious organisations and other relevant community stakeholders.
- Identify opportunities to co-create initiatives and leverage community assets and networks to better reach and support children and families.
- Support the planning and execution of community events, outreach activities and engagement initiatives.
- Monitor engagement outcomes and maintain records of stakeholder engagements and partnerships.
- Surface ground insights, emerging needs and opportunities to inform future engagement approaches, programme improvements and organizational planning.
- Volunteer Management
- Support the recruitment, onboarding, training, deployment and engagement of volunteers across KidSTART programmes and initiatives.
- Strengthen positive volunteer experience, participation and retention through effective engagement and relationship management.
- Coordinate volunteer recognition and appreciation initiatives.
- Support the review and implementation of volunteer management policies, frameworks and operational practices.
- Monitor volunteer capacity, utilisation and deployment needs, and to work with internal teams to align volunteer resources with organizational priorities.
- Performance Monitoring, Systems & Planning Coordination
- Serve as CEVM's focal point for reporting, performance tracking and data submissions required by the Division.
- Maintain and monitor CEVM systems and databases to ensure accurate, timely and reliable information on community engagement, partnerships and volunteer activities.
- Consolidate and analyse data, prepare dashboards and support reporting on key performance indicators, outcomes and emerging trends.
- Support the implementation of system enhancements, process improvements and digital solutions within CEVM.
- Coordinate CEVM inputs for divisional work planning, performance reviews, management reporting and organisational planning exercises.
- Governance & Continuous Improvement
- Maintain documentation, SOPs and operational records for community engagement and volunteer management.
- Support compliance with organisational policies, data management requirements and governance standards.
- Review workflows and operational processes and recommend improvements to enhance efficiency, consistency and user experience.
- Document and share learning, ground insights and recommendations arising from CEVM initiatives and activities.
Requirements
- Degree or equivalent relevant experience in community engagement, volunteer management, social sciences, public policy, communications, business or related fields.
- At least 4 years of relevant experience in community engagement, volunteer management, programme coordination and/or stakeholder engagement.
- Strong stakeholder management, communication and relationship-building skills.
- Good analytical and organisational skills, with the ability to manage data and reporting requirements.
- Experience with customer relationship management (CRM) and/or volunteer management systems, dashboards or reporting tools is preferred.
- Able to manage multiple priorities, work independently and collaboratively across teams in a dynamic environment.
Only shortlisted candidates will be notified.