Quality & Experience Manager

At Kids&Us, we design experiences that connect with the emotion of learning English. We are proud to have a global community of schools, teams, and professionals committed to offering an exceptional experience to our families and ensuring the excellence of our method in all the markets where we are present. To continue growing and ensuring the consistency and quality of our educational model, we are looking to hire a Quality & Experience Manager, a key position to ensure that the Kids&Us experience is lived with the highest standards throughout our international network.

Main responsibilities Your mission will be to guarantee the excellence and consistency of the Kids&Us experience at a global level, driving quality systems that allow us to identify opportunities for improvement, activate significant changes, and ensure the correct application of our model. Among your main responsibilities will be:

Designing and deploying a global quality system that ensures compliance with the standards and processes that make the correct implementation of the Kids&Us method possible, promoting an excellent educational experience and maximizing student learning.

Ensuring the global consistency of the Kids&Us experience, guaranteeing the correct application of quality standards in all markets.

Designing and leading satisfaction and experience studies aimed at the different stakeholders of the organization.

Transforming data, feedback, and insights into concrete initiatives that contribute to improving the experience and generating real impact.

Promoting a culture of continuous improvement based on listening, analysis, and informed decision-making.

What profile are we looking for We are looking for a person with experience in Customer Experience, Service Excellence, Operational Excellence, or Quality, especially in multi-site organizations, franchises, or international networks, capable of combining an analytical vision with a clear orientation to action. Someone who enjoys identifying opportunities for improvement, designing scalable solutions, and collaborating with different teams to drive changes that generate value. To be successful in this position, we would like you to bring:

Analytical capacity to interpret information, identify patterns, and translate findings into concrete actions.

Experience in the design and implementation of processes, models, or quality systems.

Organization, planning, and project management skills.

Capacity to work transversally and positively influence different interlocutors and teams.

High level of English.

What we especially value We would love to meet you if you also bring: Experience working in franchise environments or international networks.

Knowledge of customer experience methodologies, Voice of Customer, or satisfaction programs.

Experience in quality control systems.

Sensitivity to the educational sector and to the improvement of the learning experience.

A mindset oriented towards continuous improvement, excellence, and generating impact.

What do we offer? We offer you the opportunity to be part of an innovative, international, and purposeful educational project, where quality and experience are key elements to continue growing. In addition:

You will have a direct impact on the experience of thousands of families, students, and schools around the world.

You will lead strategic initiatives that contribute to the evolution and continuous improvement of the Kids&Us model.

You will work in a transversal and collaborative environment, alongside teams from different areas and countries.

You will be part of a close, motivated, and multidisciplinary team that combines education, innovation, design, and technology.

You will enjoy a hybrid work modality (2 days in HQ and 3 days of teleworking).

You will have a flexible schedule from Monday to Thursday and intensive shifts on Fridays and during the summer.

You will have a day off on your birthday, discounts for your family, and other benefits designed to accompany you in your professional and personal development.

Ready to inspire? If you are passionate about quality, continuous improvement, and creating experiences that make a difference, we would love to meet you. This could be your next challenge!

Kids&Us embraces diversity and is committed to attracting qualified candidates who also embrace and value diversity and inclusivity. Kids&Us is an Equal Opportunity Employer. We stand against discimination or harassment of any kind. We embrace the uniqueness in everyone and we encourage each individual to be their true selves. Legal information Informative clause: Data controller: Kids&Us English, S.L. with registered office at avenida Tudela, 12, 08242 Manresa (Barcelona). Purpose: management of CVs, profiles, and professional applications. Recipients: Kids&Us English, S.L. and its entire network of affiliated centers and franchises. Rights: you have the right of access, rectification, erasure, opposition, restriction of processing, data portability, to not be subject to automated individual decisions, and revocation. To exercise the above rights, as well as for any query related to the processing of your data, you may contact the data controller at the email address info@kidsandus.com. You can find more information on the page https://www.kidsandus.es/es/footer/politica-de-privacidad