- Carry out installation, commissioning, testing, servicing, and maintenance of company products and systems.
- Provide on-site and remote technical support to customers when required.
- Diagnose and troubleshoot product, system, and equipment-related issues.
- Investigate product failures and Returned Material Authorization (RMA) cases.
- Perform fault diagnosis, root-cause analysis, repair, and verification testing.
- Prepare and maintain service reports, RMA reports, troubleshooting records, and other relevant technical documentation.
- Identify recurring technical or product issues and communicate findings to the Engineering team.
- Support internal teams with trouble-shooting and technical matters relating to existing products.
- Assist with product testing, verification, and evaluation when required.
- Liaise with customers, suppliers, contractors, and other external parties on technical and service-related matters when necessary.
- Maintain service tools, test equipment, spare parts, and related service resources where applicable.
