Porter

Responsibilities:

• Assist guests with carrying luggage to and from their rooms during check-in and check-out.
• Welcome guests and assist upon arrival and departure.
• Escort guests to their assigned rooms and provide basic information about room facilities when necessary.
• Handle guests' luggage carefully and ensure it is properly stored when required.
• Assist guests with transporting personal belongings and other items within the hotel.
• Respond promptly to guest requests and direct enquiries to the appropriate department when necessary.
• Maintain cleanliness and orderliness in the lobby, entrance, and luggage storage areas.
• Assist with receiving, delivering, and moving hotel items as assigned.
• Support the Front Office team with general operational duties when required.
• Report lost and found items, guest complaints, or unusual occurrences to the appropriate supervisor.
• Perform other duties as assigned by management.

Requirements:

• Minimum of SSCE or its equivalent.
• Previous experience in a hotel or hospitality environment is an advantage.
• Good communication and interpersonal skills.
• Physically fit and capable of lifting and carrying luggage.
• Neat, presentable, and well-groomed.
• Polite, respectful, and customer-oriented.
• Ability to work shifts, weekends, and public holidays.
• Good teamwork and time-management skills.