Customer Support Specialist

Location: Yerevan (Hybrid or Remote Possible) Position: Customer Support Specialist Languages Required: Russian & English (fluent) Employment Type: Full-time, Shift-based

At Keygo , we specialize in providing short-term rental apartments with hotel-level service. Operating on platforms like Airbnb, Booking.com, and our own website, we’re growing rapidly across Yerevan and Moscow — and we need sharp, caring, and flexible team members to grow with us.

We’re looking for a Customer Support Specialist who can confidently support our guests, solve problems quickly, and help us maintain our 5-star experience.

Be the first point of contact for guests via Zendesk 

Respond to inquiries and resolve issues within 5 minutes during your shift

Troubleshoot apartment-specific issues using our internal maintenance guides

Coordinate with housekeeping, tech specialists, and other teams for smooth operations

Assist with direct booking communication and payment processing

Follow up on pending reviews and write guest reviews after check-out

Ensure clarity and accuracy in Zendesk ticket tracking

Maintain KPI targets: response times, ticket resolution, guest satisfaction

Fluent Russian and English —  written (C1)

Customer support experience is a plus (hospitality or property management preferred)

Flexible with shifts (including weekends, 10AM–10PM Yerevan time coverage)

Ability to multitask and prioritize in a fast-paced environment

Strong communication and emotional intelligence

Paid training and structured onboarding

Opportunity to grow in a dynamic, expanding company

Work with a supportive team that values excellence, autonomy, and improvement

Exposure to tech and automation tools in modern hospitality