English Call Center Officer (BTS Udomsuk)

1. Provide information and answer customer questions via telephone, email, and Live Chat, including making outbound calls as necessary
2. Resolve customer problems and complaints effectively
3. Completely record contact information and customer issues in the system
4. Recommend the company's products and services
5. Perform duties to meet targets, such as call handling time, satisfaction, and service quality

Locations: 66 Tower at BTS Udomsuk Working Day: 6 Days/week Working time: 08:30-17:30

Qualifications: Bachelor's degree (experience in Call Center or customer service will be specially considered) Good English communication skills, both speaking and writing Good problem-solving and negotiation skills Ability to work under pressure and handle a high volume of calls Proficient in using computers and basic programs such as MS Office (Excel, Word) Customer-oriented attitude, patient, and good service mind Able to work 6 days/week or on public holidays Honest, responsible, and able to work in a fast-paced environment under pressure TOEIC score will be specially considered Work 6 days/week