Midoffice Employee Wmo and Jeugdwet

Your tasks

As a Midoffice Employee, you are an important link between residents and the Sociaal Wijkteam. Together with your colleagues, you are the first point of contact for questions regarding the Wmo and Jeugdwet. You assist residents, healthcare providers, and other stakeholders by telephone and email and ensure a good initial clarification of questions.

You ask follow-up questions to uncover the question behind the question and assess what is needed. Sometimes you can help someone immediately with information or a referral to a preceding facility. Is further investigation required? Then you schedule a keukentafelgesprek together with the resident and stakeholders with a colleague from the Sociaal Wijkteam.

What you will do

• You are the first point of contact for questions regarding the Wmo and Jeugdwet;
• You conduct telephone conversations with residents, healthcare providers, and chain partners;
• You perform an initial clarification of questions and ask follow-up questions to get a clear picture of the actual request for help;
• You assess incoming support requests based on area of attention, complexity, and urgency;
• You determine whether a keukentafelgesprek is necessary or if someone can be helped immediately with information or a referral;
• You schedule keukentafelgesprekken for colleagues of the Sociaal Wijkteam;
• You monitor processing deadlines and agreements made;
• You carefully register information, actions, and advice in the customer contact system;
• You ensure good file construction and keep files up to date.

Requirements

What you bring

• You possess mbo+/hbo working and thinking level;
• You have knowledge of laws and regulations within the social domain, both of the Wmo and the Jeugdwet;
• You have experience in conducting customer conversations, including difficult conversations;
• You are skilled in forming and maintaining files;
• You have knowledge of various forms of assistance and the social map;
• You can ask effective follow-up questions and know how to quickly get to the core of a request for help;
• You possess good communication skills and can apply appropriate conversation techniques;
• You are proficient in the English language;
• You are digitally skilled and can easily switch between different systems;
• You are customer-oriented, flexible, and stress-resistant;
• You have a proactive attitude and are willing to develop yourself further;
• You communicate understandably and adapt your communication to the level of the conversation partner.

What we offer

• A challenging and varied job with a lot of responsibility.

• A pleasant working environment with enthusiastic and involved colleagues.

• A salary according to the gemeente CAO.

• Space for personal and professional development through courses, training, and growth opportunities within the organization.

• Access to our online learning platform to continue developing yourself.

• Fun club days with substantive workshops.

• An annual summer party and a Christmas party to celebrate successes together.

How to apply

If you have any questions, you can also contact our recruiter Cabdi Gas:

Phone number: 0636117930

Email: Cabdi@kenniscentrumsociaaldomein.nl