Your tasks
- Oversee daily housekeeping operations, ensuring guest rooms, corridors, public areas, and other designated spaces are clean and properly maintained.
- Supervise, train, and evaluate housekeeping staff to ensure excellent service delivery and productivity.
- Develop work schedules, assign duties, and monitor staff attendance and performance.
- Conduct regular inspections of guest rooms and public areas to ensure compliance with cleanliness and presentation standards.
- Coordinate with the front office to manage room status, check-ins, check-outs, room readiness, and special guest requests.
- Liaise with the maintenance department to report and follow up on repairs, equipment faults, and room maintenance issues.
- Monitor housekeeping supplies, cleaning materials, linen, uniforms, and other departmental inventory.
- Control departmental costs by minimizing wastage and ensuring the efficient use of resources.
- Establish and enforce housekeeping procedures, hygiene standards, and workplace safety practices.
- Handle guest complaints related to room cleanliness, room condition, and housekeeping services professionally.
- Ensure proper care, storage, and handling of linen, cleaning equipment, and guest property.
- Coordinate laundry services and ensure the timely availability of clean linen and towels.
- Maintain records of room inspections, lost-and-found items, inventory, staff schedules, and departmental activities.
- Implement staff training programmes to improve service quality, efficiency, and compliance with operating procedures.
- Prepare departmental reports, monitor performance, and recommend improvements to management.
- Ensure compliance with health, safety, sanitation, and environmental standards.
Requirements
- A minimum of 3 years of experience
- A minimum of a degree in a related field
