Your tasks
- Supervise and coordinate the daily activities of front desk and reception staff.
- Oversee guest check-in, check-out, room reservations, and booking confirmations.
- Ensure guests receive a warm welcome and professional service.
- Handle guest complaints, inquiries, and special requests promptly.
- Manage room allocation, availability, and occupancy records.
- Train, schedule, and evaluate front desk personnel.
- Coordinate with housekeeping, maintenance, security, and other hotel departments.
- Monitor front desk transactions, billing, payments, and guest accounts.
- Prepare daily reports on occupancy, reservations, and front desk activities.
- Ensure compliance with hotel policies, service standards, and operational procedures.
- Maintain accurate guest records and protect confidential information.
- Identify ways to improve guest satisfaction and the overall hotel experience.
Requirements
- A degree or diploma in Hospitality Management, Hotel Management, Business Administration, or a related field is an advantage.
- A minimum of 2–3 years of relevant experience in hotel front desk operations, preferably in a supervisory or managerial role.
- Excellent communication, interpersonal, and customer service skills.
- Strong leadership, organizational, and problem-solving abilities.
- Proficiency in hotel management software and Microsoft Office applications.
- Ability to handle guest complaints professionally and work under pressure.
- Good numerical skills and experience handling billing and payment records.
- Professional appearance, attention to detail, and a friendly disposition.
- Ability to work flexible shifts, including weekends and public holidays.
