Global Diamond Quality Manager (m/f/d) (Quality Manager)

Kelvion

Our mission is to drive industrial transformation through innovation and sustainability. Whether optimizing data centers, advancing hydrogen production, or redesigning cooling and HVAC systems – our thermal key technologies strengthen numerous industries worldwide. As "One Kelvion," we work continuously on solutions that make our customers even more successful while simultaneously contributing to a more sustainable future.

We shape the future – together

Job Description

Your tasks

Ø Assuming worldwide quality responsibility for a strategically important customer and acting as the central point of contact for all quality-related matters

Ø Contributing the required quality perspective and technical expertise to the jointly developed global customer strategy as well as supporting its implementation through a Quality Excellence Roadmap

Ø Coordinating customer-related quality activities initially in EMEA and North America, as well as prospectively in the Asia-Pacific region

Ø Assessing and prioritizing complaints, quality deviations, and risks based on their impact on the customer, their urgency, and their business relevance

Ø Leading root cause analyses as well as 8D and CAPA activities and ensuring the sustainable effectiveness of corrective and preventive measures

Ø Establishing a global Customer-Quality-Governance with clear responsibilities, escalation paths, KPIs, scorecards, and regular performance reviews

Ø Translating customer-specific quality requirements into internal standards as well as coordinating customer audits and the timely processing of audit findings

Ø Functional leadership of regional quality teams and cross-functional stakeholders as well as anchoring preventive quality methods such as APQP, PPAP, FMEA, and Control Plans

Ø Close cooperation with Quality, Engineering, Manufacturing, Project Management, Service, Supply Chain, and Global Key Account Management

Your qualifications

Ø Completed studies in the field of engineering, quality management, manufacturing technology, industrial engineering, or a comparable technical discipline

Ø At least 12–15 years of professional experience in quality management within an international industrial production, project, or engineering environment

Ø Several years of experience in managing quality-related topics for an international major customer or strategic key account

Ø Proven experience in the sustainable improvement of quality performance and in the coordination of complex, cross-site quality initiatives

Ø Profound experience with Root Cause Analysis, 8D, CAPA, FMEA, APQP, PPAP, SPC, Control Plans, and risk management

Ø Experience in the global coordination of cross-functional teams and in functional leadership within an international matrix organization

Ø Confident appearance towards international customers and senior management as well as strong communication, moderation, negotiation, and conflict resolution skills

Ø Analytical, structured, and data-oriented way of working, combined with high implementation strength and consistent follow-up of agreed measures

Ø Very good knowledge of ISO 9001 and customer-specific quality requirements; experience in the areas of data centers, HVAC, cooling systems, energy, automotive, or a comparable industrial environment is an advantage

Ø Fluent English skills as well as international willingness to travel of approximately 30–50 %

Our success is based on collaboration – we promote diverse thinking, listen to one another, and value every single voice. Creativity unfolds at Kelvion where people are heard, their ideas are welcomed, and their contributions are recognized.

With a flexible approach to work, we place the well-being and satisfaction of our employees at the center. This strengthens the willingness to contribute and thus opens up new career opportunities. We encourage committed individuals to take their development into their own hands, to take new paths, and to shape the future together with us.

We shape the future – together

English Version

Global Diamond Quality Manager (m/w/d)

Kelvion

Our mission is to lead the industrial transformation by championing innovation and sustainability. From optimising data centres and advancing hydrogen production to revolutionising refrigeration and HVAC systems, our mission-critical thermal solutions empower industries around the globe. United as “One Kelvion,” our global team delivers innovative solutions that drive customer success and support a sustainable future.

Together, We Shape the Future

Job Description

Your tasks

Ø Assuming worldwide quality responsibility for a strategically important customer and acting as the central point of contact for all quality-related matters

Ø Contributing the required quality perspective and expertise to the jointly developed global customer strategy and supporting its implementation through a Quality Excellence Roadmap

Ø Coordinating customer-related quality activities initially across EMEA and North America, with responsibility subsequently extending to the Asia-Pacific region

Ø Assessing and prioritising complaints, quality deviations and risks based on their impact on the customer, urgency and business relevance

Ø Leading root cause analyses as well as 8D and CAPA activities and ensuring the sustainable effectiveness of corrective and preventive measures

Ø Establishing global customer quality governance with clear responsibilities, escalation paths, KPIs, scorecards and regular performance reviews

Ø Translating customer-specific quality requirements into internal standards, coordinating customer audits and ensuring the timely resolution of audit findings

Ø Functionally leading regional quality teams and cross-functional stakeholders while embedding preventive quality methods such as APQP, PPAP, FMEA and control plans

Ø Collaborating closely with Quality, Engineering, Manufacturing, Project Management, Service, Supply Chain and Global Key Account Management

Your qualifications

Ø University degree in Engineering, Quality Management, Manufacturing Engineering, Industrial Engineering or a comparable technical discipline

Ø At least 12–15 years of quality management experience within an international industrial manufacturing, project or engineering environment

Ø Several years of experience managing quality-related matters for an international major customer or strategic key account

Ø Proven experience in sustainably improving quality performance and coordinating complex cross-site quality initiatives

Ø Extensive practical experience with Root Cause Analysis, 8D, CAPA, FMEA, APQP, PPAP, SPC, control plans and risk management

Ø Experience in the global coordination of cross-functional teams and in providing functional leadership within an international matrix organisation

Ø Confident and credible when interacting with international customers and senior management, with strong communication, facilitation, negotiation and conflict-resolution skills

Ø Analytical, structured and data-driven approach, combined with strong implementation capabilities and consistent follow-up of agreed actions

Ø Very good knowledge of ISO 9001 and customer-specific quality requirements; experience in data centres, HVAC, cooling systems, energy, automotive or a comparable industrial environment would be advantageous

Ø Fluent English and willingness to travel internationally, approximately 30–50%

At Kelvion we thrive on collaboration, embracing diversity of thought, and valuing every voice. Within Kelvion creativity shines because people are listened to, their contributions recognised, and their ideas welcomed. Our flexible approach to the way we work places people’s health and satisfaction as a priority, enhancing engagement and fostering career opportunities. We empower engaged individuals to grow, progress and carve their own paths within the company.

Together, We Shape the Future