Software Support Officer M/F
Machine translation — original language: French.Show original
Position Reporting to the Support and Deployment department:
- Diagnosis of incidents and escalation to the development team via dedicated tools
- Understanding and analysis of functional improvements requested by users
- Drafting documentation for users (guides, FAQ, etc.)
- Performing functional tests of applications
- Handling incoming telephone calls and emails from France and International
- Assistance with the use of solutions
- Assistance with application configuration
Profile
You are our ideal candidate if:
- You have a degree in IT and experience in a customer relations role
- You are familiar with management applications and software such as CRM
- You have perfect mastery of a second language: English, Spanish, Italian, Portuguese, etc.
- You show interest in IT and new technologies
- You have good team spirit, interpersonal, and writing skills
Other information
- Permanent contract (CDI) 35h
- Salary starting from 25 - 30k Annual / Gross.
- Social benefits: Mutuelle, restaurant vouchers, holiday bonus, profit-sharing bonus, CE, and other benefits.