Bilingual Customer Service Representative - Monterrey

Vacancy: Bilingual Medical Billing and Collections Executive (Christus)!

An important company is looking to incorporate bilingual professionals into its team in Monterrey to fill 15 positions focused on account management, billing, and customer service.

Job Objective

Manage the review, validation, and collection of accounts in private insurance portals, ensuring the correct application of codes, the resolution of incomplete payments, and timely follow-up with a strong focus on customer service and a human touch.

Main Activities

Collections and Follow-up with Insurers: Perform collections of amounts corresponding to the private insurer by reviewing accounts in the portal, resolving incomplete payments, and making clarification calls.

Claims and Coverage Management: Review notes on claims, search for coverage of patient visits, update coverage dates, leave activity notes, and verify that billing is complete and up to date.

Code and Payment Validation: Perform correction and validation of codes, investigation regarding claim status, payments, and late charges, determining whether to proceed via call or email.

Service and Documentation: Call insured individuals to request documents required to process payment, and answer calls to provide excellent patient service.

Requirements

Academic Background: Completed Bachelor's degree (indispensable to prove with a degree or certificate that the degree has been completed).

Language: English minimum level B2 / fluent bilingual at conversational and written levels.

Experience: Minimum of 2 years of combined experience in billing, customer service, or positions involving both areas. Profile with previous experience in service centers (e.g., Conduent, Epicor, Call Center, Teleperformance).

Skills and Profile: Kind, highly involved person, with a great human touch, sensitive, confidential, and oriented toward resolving details.

Location: Reside in the Monterrey metropolitan area. The offices are located in Corporativo Santa María (near Galerías Monterrey).

Modality, Schedules, and Training

Operating Schedule: Monday to Friday from 7:00 AM to 3:30 PM.

Training: Takes place Monday to Friday from 8:00 AM to 1:00 PM. Vacations are not allowed during the training period.

Work Modality: Initially on-site during the training and launch period; the subsequent home office scheme depends directly on the dynamics and assignment of each team.

Selection Process

• Human Resources interview, psychometric evaluations, and medical exam simultaneously at Hospital Muguerza.
• Final interview with the area leader.
• Estimated process time: Approximately 2 weeks.

Compensation and Benefits

Monthly Salary: $24,000 MXN gross (fixed, non-negotiable).

Hiring: First probationary contract for 3 months.

Benefits Superior to the Law:

• 6% Savings Fund.
• 10% in grocery vouchers.
• Major Medical Expenses Insurance (SGMM) through preferential cost via the Christus fleet.
• Life insurance and optional auto insurance.
• Statutory and superior benefits 100% guaranteed.

-Requirements-

Minimum education: Higher education - Bachelor's degree

2 years of experience

Languages: English

Knowledge: Ability to advise, Bilingual, Collections, Billing, Customer service, Customer care, Account management

Keywords: demostrador, feriante, viajante, agent, representative, agente, representante, care, costumer, cliente, mty