Club General Manager - Operations, Strategy and Administration

At Kelly, we are dedicated to connecting talent with the working world in a way that enriches their lives and companies with talented people who drive innovation and growth. With more than 78 years of global experience and 29 years in Mexico, we are leaders in specialized solutions for the outsourcing of human resources, operational, and administrative processes.

General Manager

Schedule: Monday to Friday from 9:00 am to 5:00 pm and Saturdays 9:00 am to 1:00 pm.

Modality: On-site.

Location: Querétaro.

Gross monthly salary: $40,000 MXN.

Job Objective: Comprehensive management of the club. Annual budget. Supervision of all areas. Relationship with the Board. Development of new services. Profitability indicators. Comprehensively direct the operation, administration, and strategy of the Club, guaranteeing its financial sustainability, excellence in member service, operational safety, and sports development. Ensure the fulfillment of institutional objectives through the coordination of all areas: sports, administrative, maintenance, member service, communication, human resources, and external providers.

Main functions:

• Define and execute the Club's annual strategic plan in coordination with the Steering Committee.
• Supervise the daily operation of all areas to ensure efficiency, quality, and compliance with standards.
• Guarantee the correct administration of facilities, services, sports programs, and social activities.
• Monitor key performance indicators (financial, operational, sports, and member satisfaction).

Financial and Administrative Management. Manage the Club's general budget, ensuring financial discipline and efficient use of resources. Supervise income, fees, expenses, contracts, purchases, and financial reports. Ensure compliance with internal policies, legal regulations, and tax obligations. Evaluate investments, improvement projects, and infrastructure needs.

Leadership and Human Resources Management. Direct and develop the Heads of each area of the Club. Supervise recruitment, training, performance, and work climate processes. Ensure compliance with labor policies, internal regulations, and organizational culture. Foster a collaborative, disciplined, and service-oriented work environment.

Member Relations and User Experience. Guarantee an excellent experience for members in all areas of the Club. Address concerns, suggestions, and special situations with a resolutive and diplomatic approach. Implement initiatives to improve member satisfaction, participation, and loyalty.

Institutional Relations and Communication. Represent the Club before authorities, providers, sponsors, and sports organizations. Supervise institutional communication, public relations, and crisis management. Ensure consistency in messages, regulations, and internal guidelines.

Project and Maintenance Supervision. Coordinate infrastructure, remodeling, or expansion projects for the Club. Supervise preventive and corrective maintenance of facilities, equipment, and sports areas. Guarantee optimal conditions of safety, hygiene, and operation.

Must Have: Indispensable requirements.

• Strategic direction and comprehensive operations management
• Financial and budgetary administration
• Human resources management and team leadership
• Operational and regulatory control.
• Project and infrastructure management.
• Member service and premium service.
• Management of indicators and data-driven decision making.
• Knowledge of labor, operational, sports, and safety regulations.

Nice to Have: Desirable, not exclusive

• Supervision of facilities and sports services

Indispensable Requirements:

Autonomy level. 7–10 years of experience in operational or managerial direction of business units with at least 50 collaborators, ideally in Clubs, hospitals, hotels, sports centers, or premium services. Industrial Engineering, Bachelor's Degree in Administration, Business, or related.

Responsibility over team. Experience leading multidisciplinary teams and managing complex budgets. 50 employees.

Key technical skills. Windows-Microsoft-outlook-teams-etc. tools. Strategic direction and comprehensive operations management. Financial and budgetary administration. Human resources management and team leadership. Supervision of facilities and sports services. Operational and regulatory control. Project and infrastructure management. Member service and premium service. Management of indicators and data-driven decision making. English Intermediate - Advanced.

We offer:

• Statutory benefits.
• 25% vacation premium.
• 15 days of aguinaldo.
• 12 days of vacation upon the first year worked.
• Monthly Bonus $30,000.
• Life insurance $120,000.

Kelly is an equal opportunity employer. We foster a diverse and inclusive work environment, where all people are valued and respected.

Requirements

• Minimum education: Higher education - Bachelor's Degree
• 7 years of experience
• Languages: English
• Age: between 32 and 55 years

Keywords: lider, jefe, gerente, manager, director, chief, lead, jefatura, regente, generalista, generalist, general, operations, operaciones, intendencia, administration, quartermaster, administracion