IT Operations Manager M/F

Within the IT Experience department, we are recruiting an IT Operations Manager M/F for our Marseille campus.

You will ensure the preparation, coordination, and support of IT operations (classes, intakes, eligible candidates, events, exams...) for the four KEDGE campuses. Reporting to the IT Experience Manager, you will join a team of 3 people spread across the Marseille, Bordeaux, Paris, and Toulon campuses.

Your activity will consist of guaranteeing the availability and proper functioning of the IT equipment and services indispensable to the smooth running of these operations.

You are the primary IT contact for these operations, in direct contact with users, supporting the project managers of the Direction.

YOUR MAIN MISSIONS ARE AS FOLLOWS:

• Ensure support for IT operations (intake, eligible candidates, events, classes ..) for the 4 campuses.
• Ensure the excellence of IT resources made available in the relevant areas and ensure they are maintained in operational conditions.
• Provide the required IT equipment for the conduct of operations.
• Ensure their proper functioning before and during the event.
• Write operation reports (assessment, satisfaction survey, feedback).
• Ensure the maintenance in operational conditions of IT equipment in shared spaces and respond to user requests with the required level of excellence.
• Maintain the inventory of IT equipment in shared spaces and monitor the daily status of IT equipment in spaces mobilized by operations.
• Monitor service provider interventions on IT equipment in shared spaces and verify the availability of necessary IT resources.
• Organize the necessary tests and IT support for the operation and propose areas for improvement and evolution.

SEARCH PROFILE AND PROFESSIONAL SKILLS:

• Bac +2 (minimum) in the IT field required.
• 2 to 5 years of significant experience in conducting IT projects (deployment of IT and audiovisual equipment, implementation of systems & networks infrastructures, IT asset management, helpdesk, ...), within the framework of new projects, redesigns, migrations ...
• Mastery of multimedia and videoconferencing equipment.
• IT culture.
• Ability to manage several technical operations simultaneously.
• Knowledge of IT security fundamentals.
• Good knowledge of Windows, MacOs, Ios, Android, Office365.
• English level B1-B2 required.

SOFT SKILLS:

• Excellent interpersonal skills and sense of customer service.
• Rigor, curiosity, and agility.
• Autonomy, ability to identify priorities, and adaptability.

Job type: Full time - CDI. Status: Non-cadre. Remuneration: 28k - 33k euros gross. Fixed remuneration over 13 months. 30 working days of paid leave/year prorated to time present + 20 JRTT/year prorated to time present. Other benefits: Ticket restaurant card + Transport allowance + Gym access + Mutuelle and Prévoyance. Campus: Marseille. Start date: October 2026.

All Employees of the School are sensitized to issues of inclusivity, whether it concerns disability, gender, or equal opportunity. Our school places key importance on inclusivity, which is embodied in two of our strategic pillars: sustainability/durability and inclusivity.