Ocean Customer Services Import

Job Description : -Check and verify Bills of Lading, commercial invoices, packing lists, and other import documents. -Ensure compliance with customs regulations and company SOPs. -Arrange for document release, customs clearance instructions, and delivery orders. -Provide regular status updates and promptly address inquiries or issues. -Liaise with internal departments (customs, trucking, warehouse) for smooth cargo handling. -Handle shipment delays, discrepancies, or damages with urgency and professionalism. -Coordinate with carriers, agents, and customers to find solutions and prevent recurrence. -Administrative & Reporting -Maintain shipment records in the company system. -Prepare reports on shipment status, service issues, and customer feedback. -Follow up on billing and payment matters related to shipments.

Qualification : -Have work experience as an import staff minimun 1-2 years. -Have knowledge related to Import flow. -Familiar with Manifes -Have worked in a Freight Forwarding company. -Proficient in English -Able to work independently, teamwork well and able to work under pressure. -Effective interpersonal and relationship skills. -Excellent communication. -Have knowledge in export import & documents.

Skills: Import Export, Forwarder, English Language, Supply Chain Management, Logistics Management, Administration, Communication Skills, Microsoft Excel