Patient Support & Operations Specialist
The core focus will be interacting directly with patients (end-users) across the UAE and Egypt. You will educate them on how Medilink360 works, guide them through step-by-step account registration, and assist them in finding the right medical department or booking appointments. In addition to patient support, you will handle operational back-office duties, including accurate data entry into our systems and drafting structured commercial quotations for onboarding clinics.
- Patient Support, Registration & Onboarding
Patient Registration & Onboarding: Directly interact with end-user patients via live chat, WhatsApp, phone, and email to guide them through platform registration and account setup.
Feature Explanation: Explain platform capabilities clearly in plain language—helping patients understand how to use AI department recommendations, search for doctors, book appointments, and check queue statuses.
High-Touch Patient Care: Deliver warm, patient, and empathetic assistance to patients who may be non-tech-savvy or facing urgent healthcare navigation needs.
Inquiry Resolution: Address patient inquiries regarding booking confirmations, appointment modifications, clinic locations, and department guidance.
- Clinic Quotation Preparation
Draft Commercial Quotations: Prepare and issue accurate, formal price quotes and service agreements for clinics onboarding onto the Medilink360 platform based on standard pricing tiers and requested add-ons.
Currency & Numerical Precision: Ensure all generated quotes strictly reflect regional rates ( AED for UAE clinics, EGP / USD for Egyptian clinics) without errors.
- Data Entry & System Administration
Clinic & Doctor Data Entry: Input and maintain accurate clinic profiles, doctor schedules, department listings, and service details across platform databases and internal systems.
Data Verification & Updates: Routinely verify, audit, and update patient registration records, appointment logs, and partner clinic information to ensure zero discrepancy across operations.
- Record Keeping & Operational Support
Log Patient Interactions: Maintain accurate records of patient inquiries, account registration support logs, and feedback within our CRM platform.
Cross-Border Coordination: Collaborate closely with team members across Cairo and Dubai to ensure smooth operational workflows and quick resolution of patient or clinic queries.