Level 2 System Engineer (Junior)

Job Description Manage and support on hardware and software components pertaining to a system infrastructure, including operating systems, servers, storage, backup, cloud etc. Job Requirement General Valid Cat 1 clearance (or qualified to apply) Standby work is required (24/7) 3-5 years of IT Operations experience, especially in the area of System Infrastructure and Cloud solution. Self-motivated with strong sense of responsibility and urgency Diligent in documentation, reporting and tasks tracking ability Possess analytical skills to be able to solve issues and ability to work independently and cope with pressure Time management, good communication, interpersonal and problem-solving skills, with customer friendly attitude and ability to work in a team environment IT Knowledge Adequate troubleshooting and hands-on skill in System server, Storage, cloud orchestration and automation. Strong knowledge of Microsoft Windows Server, Active Directory, Exchange, Office 365, and Azure or AWS. Familiarity with network fundamentals (TCP/IP, DNS, DHCP). Virtualization - Microsoft Hyper-V, VMware Hyperconverged - Nutanix Backup Solution e.g. Veritas, Veeam, etc Licenses and certificate activation Cloud - O365, Azure and AWS, backup Basic network and security features Ability to pick up or learn different technologies such as Cisco VOIP solution such as CUCM, WEBEX, CSM. Technical Support Call response and support within service level agreement Incident / problem troubleshooting, fault clarification and isolation Provide workaround and/or resolution Communication and reporting Security updates and patching Maintaining technical documentation Certification Requirement Azure AWS Cloud certified/ Microsoft Certified (preferred)