Associate IT Customer Support
About the company
The KBR team of teams delivers future-forward science, technology and engineering solutions and mission-critical services that help governments and companies around the world accomplish their most important objectives, while also helping achieve their sustainability goals.
KBR Sustainable Technology Solutions provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design and engineering capabilities, and smart solutions to optimize planned and operating assets.
Your tasks
The Associate IT Customer Support is responsible for providing first-level technical support to end users. This role involves troubleshooting hardware, software, network, and system-related issues while ensuring excellent customer service and timely resolution of incidents.
- Provide technical support to organizations internal users of desktop applications and hardware.
- Answer questions related to procedures, transactions, system status, interacting with network services and application developers in order to restore service, usability, and identify problems.
- Under general supervision, assist in monitoring, responding, configuring, installing, and repairing hardware and software problems according to established procedures.
- Complete desktop configuration to end users.
- Delivery and install of desktop assets.
- Provide desktop incident management support.
- Assist in moving users between office locations.
- Build/image/configure PCs for deployment.
- Physical movement of hardware equipment into and out of storerooms and around the office.
- Follow KBR IT processes at all times.
- Follow health & safety regulations at all times.
Requirements
Required Skills & Qualifications
- Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.
- Basic understanding of Windows operating systems, Microsoft Office 365, and networking concepts.
- Knowledge of Active Directory, ticketing tools, and remote support tools is an advantage.
- Strong troubleshooting and problem-solving skills.
- Good communication and customer service skills.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Team-oriented with a willingness to learn.
Preferred Skills
- Experience in IT Help Desk, Service Desk, or Customer Support roles.
- Knowledge of ITIL processes and best practices.
- Relevant certifications such as CompTIA A+, Microsoft Fundamentals, or ITIL Foundation are a plus.
Other
Associate IT Customer Support – UAE Nationals Experience: 0-2 years of IT support or customer service experience. Location: Abu Dhabi and required to travel to Dubai 2-3 times in a month as per business requirement Employment Type: Full-time. Work Week: Sunday – Thursday