Remote Accounting Manager / Senior Accountant – Pack Leader

Role Title: Remote Accounting Manager / Senior Accountant- Pack Leader

Location: Fully Remote — Kenya-based professional supporting a U.S.-based accounting team

Employment Type: Full-Time, 40 hours per week

Schedule & Availability: Strong and consistent overlap with U.S. business hours, with reasonable flexibility based on client and team needs

Reports To: Quality Control Lead (QCL)

Team Alignment: Recurring Services / Client Accounting

Client-Facing: Yes — expected to become increasingly client-facing over time

This is a leadership position, not simply a senior bookkeeping role.

The Pack Leader will:

• Lead and supervise Staff Accountants / pack members.
• Own the quality and timeliness of assigned client financials.

• Ensure work moves from assignment through completion without constant escalation.
• Make sound accounting and operational judgment calls.

• Identify problems, determine solutions, and ensure those solutions are implemented.
• Support Relationship Managers with client-ready financial statements and insights.

• Help improve accounting workflows, systems, and internal processes.
• Develop into an increasingly client-facing accounting leader as transactional accounting becomes more automated.

Key Responsibilities

1. Pack Leadership & Supervision

• Directly supervise Staff Accountants / pack members through daily leadership,coaching, and oversight.
• Assign, prioritize, and monitor work across the pack.

• Ensure team members understand responsibilities, deadlines, and expected quality standards.
• Conduct regular check-ins to review workload, performance, development, and obstacles.

• Mentor team members in accounting fundamentals, systems, client service, and LCDG standards.
• Provide direct and constructive performance feedback.

• Make appropriate judgment calls on behalf of the pack.
• Take responsibility for team outcomes rather than automatically routing decisions upward.

• Hold team members accountable for completing work accurately and on schedule.
• Develop the technical and professional capabilities of junior team members.

• Demonstrate calm, confident leadership during demanding periods.

1. Ownership, Problem-Solving & Decision-Making

• Take ownership when an accounting, operational, or client-related problem is identified.
• Work through problems independently before escalating.

• Determine what information is needed to reach a solution.
• Research answers when the solution is not immediately obvious.

• Make sound professional judgment calls when appropriate.
• Ensure solutions are actually implemented rather than stopping at problem identification.

• Take responsibility for outcomes.
• Escalate only when necessary and provide:

○ A clear explanation of the issue.

○ What has already been attempted.

○ The remaining obstacle.

○ A recommended path forward.

• Operate confidently in situations where there may be more than one reasonable

accounting or operational approach.

1. Workflow Management & Delivery

• Organize daily, weekly, monthly, quarterly, and annual responsibilities across the

pack.

• Maintain visibility into active work and outstanding deliverables.
• Rebalance workloads when necessary.

• Ensure recurring client responsibilities are completed accurately and on schedule.
• Track open questions and outstanding items through closure.

• Prevent work from stalling while waiting for responses.
• Provide proactive status updates to internal stakeholders.

• Ensure month-end and other deadlines are met consistently.
• Create structure and accountability across multiple simultaneous client workflows.

1. Accounting Execution & Financial Oversight

• Oversee day-to-day bookkeeping and accounting for U.S.-based restaurant and multi-unit clients.
• Record and categorize transactions accurately.

• Perform and review bank and credit card reconciliations.
• Manage and review accounts payable and accounts receivable workflows.

• Maintain full ownership of assigned client Profit & Loss Statements and Balance Sheets
• Prepare, review, and analyze:

○ Profit & Loss Statements.

○ Balance Sheets.

○ Cash Flow Statements.

○ Supporting schedules and reconciliations.

• Identify unusual balances, discrepancies, missing information, or incorrect classifications.
• Resolve accounting issues independently when possible.

• Ensure client records remain complete, accurate, and audit-ready.
• Maintain strong accounting documentation within QuickBooks Online and Restaurant365.

1. Month-End Close, Quality Control & Audit Support

• Lead and oversee month-end close processes.
• Ensure all required reconciliations are completed.

• Review financial statements before submission to Quality Control.
• Resolve open accounting questions within the close cycle whenever reasonably possible.

• Support quarterly hard closes.
• Prepare work for QCL reviews and audits.

• Ensure supporting schedules and documentation are complete.
• Maintain strong internal controls and documentation standards.

• Ensure financial information is useful, understandable, and appropriate for the client environment.

1. Flexible Accounting Judgment

• Apply sound accounting principles without becoming unnecessarily rigid in situations that require professional judgment.
• Understand that restaurant bookkeeping may require practical business judgment alongside technical accounting knowledge.

• Recognize that the most useful presentation or process for a client may evolve as circumstances change.
• Understand the business reason behind financial reporting decisions, not merely the technical rule.

• Be comfortable operating in gray areas where several reasonable options may exist.
• Adapt processes when new information, technology, or client needs justify a better approach.

• Avoid relying on “this is how it has always been done” as the default answer.
• Balance accuracy, consistency, usefulness, and client needs.

1. Client-Facing Accounting Leadership

• Develop into a regular client-facing accounting leader.
• Communicate clearly and confidently with restaurant owners, operators, and financial stakeholders.

• Explain financial information in understandable business language.
• Maintain control of accounting conversations and client calls.

• Remain composed when clients challenge, question, or misunderstand financial information.
• Listen carefully to what a client is asking.

• Identify the underlying issue behind the surface-level question.
• Guide clients toward the appropriate accounting or business solution.

• Adapt communication style to different client personalities.
• Build trust and strong working relationships.

• Work effectively with both casual entrepreneurial clients and more formal corporate stakeholders.
• Demonstrate executive presence and confidence in accounting knowledge.

• Partner with Relationship Managers to prepare financial statements and insights for client review meetings.

1. Client & Cross-Team Collaboration

• Work closely with U.S.-based accountants, Relationship Managers, Quality Control Leads, and internal support teams.
• Communicate professionally regarding financial questions, deadlines, and outstanding issues.

• Provide accounting analysis and context for client discussions.
• Coordinate effectively across teams to ensure deliverables are completed.

• Close communication loops rather than assuming another team member will follow up.
• Surface risks early enough for the team to address them.

• Support a collaborative environment while maintaining clear accountability.

1. Process Improvement & SOP Development

• Document and maintain bookkeeping and accounting workflows.
• Update SOPs as processes evolve.

• Identify inefficient or outdated practices.
• Recommend practical process improvements.

• Help implement approved workflow changes.
• Look for ways to improve:

○ Accuracy.

○ Close speed.

○ Team communication.

○ Client reporting.

○ Workflow visibility.

○ Quality control.

• Encourage team members to understand why a process exists rather than simply following instructions.

1. T echnology, AI & Automation

• Demonstrate curiosity toward accounting technology and process automation.
• Use technology to improve accounting efficiency and accuracy.

• Maintain advanced hands-on QuickBooks Online proficiency.
• Learn and use Restaurant365 where required.

• Explore opportunities for AI to improve recurring accounting and administrative processes.
• Use approved AI tools such as Claude, ChatGPT, Gemini, or comparable platforms where appropriate.

• Ask proactively: “How can AI help me do this better?”
• Review and validate AI-generated work before it enters client files or financial reporting.

• Apply technical accounting judgment rather than relying blindly on automated outputs.
• Remain curious as AI and accounting technology continue to evolve.

• Support client transitions from QuickBooks Online to Restaurant365 when needed.

Required Qualifications & Experience

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field, or equivalent professional experience.
• Minimum 7 - 10+ years of hands-on accounting or bookkeeping experience.

• Candidates with 10+ years or significantly deeper relevant experience are strongly encouraged to apply.
• CPA, ACCA, or equivalent professional accounting certification.

• Demonstrated leadership or supervisory experience managing accounting or bookkeeping staff.
• Specific experience:

○ Directing the work of others.

○ Managing deadlines.

○ Reviewing accounting work.

○ Delivering corrective feedback.

○ Taking responsibility for team outcomes.

• Strong understanding of:

○ Profit & Loss Statements.

○ Balance Sheets.

○ Cash Flow Statements.

○ Financial reporting.

○ Accrual accounting.

○ Account reconciliations.

○ Month-end close.

○ U.S. accounting principles and best practices.

• Advanced, hands-on QuickBooks Online expertise.
• Ability to work independently in QuickBooks Online without significant assistance.

• Ability to explain the reasoning behind accounting entries and decisions.
• Strong Microsoft Excel and/or Google Sheets skills.

• Excellent written and spoken English.
• High attention to detail and accuracy.

• Strong organizational and workflow-management skills.
• Ability to manage multiple clients and priorities simultaneously.

• Strong professional judgment.
• Demonstrated ability to solve problems independently.

• Proven ownership and follow-through.
• Ability to work effectively with minimal supervision.

• Ability to work 40 hours per week with strong overlap with U.S. business hours.

Preferred Qualifications

• Restaurant365 experience.
• Experience supporting U.S.-based clients.

• Experience working with restaurants, franchises, hospitality businesses, or multi-location organizations.
• Experience in client accounting services, outsourced accounting, or professional services.

• Experience leading client calls or accounting review meetings.
• Experience presenting financial information to business owners or operators.

• Experience documenting SOPs and improving operational processes.
• Experience in a fast-growing, entrepreneurial, or evolving systems environment.

• Experience using Claude, ChatGPT, Gemini, or another major AI platform in professional workflows.
• Experience applying AI or automation to accounting or operational processes.

Restaurant365 experience is a strong advantage but is not mandatory. Training can be provided for an otherwise exceptional candidate.

QuickBooks Online Expectations

Advanced QuickBooks Online proficiency is a major priority for this role.

Candidates should be able to:

• Navigate QuickBooks Online confidently and independently.
• Troubleshoot accounting issues without constant guidance.

• Perform reconciliations.
• Review and correct transaction coding.

• Understand account structure.
• Review financial statements.

• Explain accounting decisions and entries.
• Identify errors or unusual activity.

• Demonstrate their practical QuickBooks Online expertise during the interview and assessment process.

Restaurant365 Expectations

Restaurant365 experience is preferred, not required.

The ideal candidate may already have:

• Restaurant365 accounting experience.
• Exposure to restaurant accounting systems.

• Restaurant or hospitality accounting knowledge.

Client-Facing Expectations

The role is expected to become increasingly client-facing over time.

The successful candidate must demonstrate:

• Fluent, easily understandable English.
• Strong verbal communication.

• Confidence.
• Confidence in their accounting knowledge.

• Ability to control and guide a client call.
• Ability to remain composed under pressure.

• Strong relationship-building skills.
• Ability to adjust communication style based on the client.

• Ability to read the room.
• Ability to work with both casual and corporate personalities.

• Ability to listen beyond the immediate question.
• Ability to identify the real issue behind a client’s request.

• Ability to guide clients toward practical solutions.
• Strong executive presence.

Working Hours

• Full-Time — 40 hours per week.
• Strong overlap with U.S. business hours is required.

• The candidate should work as closely to normal U.S. business hours as reasonably practical.
• The company serves clients across multiple U.S. time zones.

• The schedule does not need to be an inflexible 8:00 AM–5:00 PM or 9:00 AM–5:00 PM Eastern Time schedule.
• Reasonable scheduling flexibility is available when needed.

• Occasional early-morning or evening availability may be required depending on client and team needs.

Compensation & Benefits

● Competitive Salary commensurate with relevant experience, qualifications, demonstrated expertise, interview performance, and the

scope of responsibilities.

● Final Compensation: The final salary offer may fall anywhere within the advertised range and will be determined through a consistent assessment of job-related qualifications, demonstrated capability, relevant experience, internal equity, salary expectations, and the approved compensation budget.

• Performance-based salary reviews and raises
• Remote work flexibility

• Opportunity to work with a diverse, dynamic team