Service Engineer
Lead commissioning, maintenance, repair, and troubleshooting of marine electrical and mechanical equipment onboard vessels and in company premises/workshop, including burners, boilers, scrubbers, EGE, EBG, GCU, and supporting systems
Travel on short notice regionally and occasionally globally to perform onsite service and support, maintaining readiness with valid travel documentation, passports, visas, and vaccinations
Execute work adhering strictly to company Quality, Health, Safety, and Environment guidelines and customer site procedures, and report unsafe practices and incidents promptly
Prepare and obtain customer signatures on Service Certificates (time sheets) onsite to document completed work
Write detailed Service Reports outlining job performed, identify potential safety issues, recommend spare parts, and suggest future service actions to customers
Proactively recommend required or suggested spare parts to customers to optimize equipment performance and reliability
Identify and communicate sales opportunities to Service Managers to support business growth
Provide both onsite and remote technical support to clients, resolving issues efficiently and enhancing customer satisfaction
Collaborate effectively with colleagues by sharing knowledge and experience to foster a team-oriented environment
Prioritize and execute tasks with a customer-focused approach, ensuring clear communication and high-quality work outcomes Required competencies and certifications
- Minimum 1 years of troubleshooting experience in electrical, electronic, and mechanical systems
- Strong automation background essential for effective service delivery
- Proficient in using MS Office applications for documentation and communication