Warehouse Supervisor

Job Responsibilities

• Supervise and coordinate daily warehouse operations, including receiving, put-away, picking, packing, sorting, dispatch and returns.
• Lead and allocate tasks to warehouse staff to ensure daily operations are completed efficiently and on schedule.
• Monitor inbound and outbound shipments and ensure goods are properly checked, labelled, scanned and recorded.
• Maintain accurate inventory records and conduct regular stock checks and cycle counts.
• Coordinate with drivers, logistics partners, customers and internal teams regarding deliveries, collections and shipment arrangements.
• Monitor warehouse productivity, order fulfilment accuracy and operational performance.
• Ensure proper storage, handling and movement of goods within the warehouse.
• Investigate and report discrepancies, damaged goods, missing items and operational issues.
• Ensure warehouse equipment, tools and work areas are maintained in good and safe condition.
• Enforce workplace safety procedures and company SOPs among warehouse staff.
• Assist in manpower planning, staff training and on-the-job coaching.
• Monitor attendance, work allocation and daily manpower deployment.
• Prepare and maintain warehouse operational records, reports and documentation.
• Support the implementation and improvement of warehouse processes and systems.
• Perform other warehouse and operational duties assigned by the management.

ob Requirements

• Minimum Diploma / Nitec / Higher Nitec or equivalent qualification.
• At least 2 years of relevant warehouse, logistics or fulfilment experience.
• Previous supervisory or team-lead experience in a warehouse environment is preferred.
• Familiar with warehouse operations, inventory management and order fulfilment processes.
• Experience with WMS, OMS or warehouse inventory systems will be an advantage.
• Basic computer skills and ability to work with Microsoft Office / Google Workspace.
• Good communication and interpersonal skills.
• Able to lead a team and work independently with minimal supervision.
• Strong organisational and problem-solving skills.
• Physically fit and comfortable working in a warehouse environment.
• Willing to work overtime, weekends or public holidays when required by operational needs.
• Candidates with experience in e-commerce fulfilment, 3PL or overseas warehouse operations will be an advantage.