CUSTOMER SERVICE OFFICER / EXECUTIVE (FREIGHT FORWARDING)
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Job Description & Requirements
- Process customer’s orders/enquiries timely and accurately
- Provide pricing and delivery information
- Liaison with multiple parties including customers, carriers, hauliers, overseas agents etc… for freight handling & or other matters
- Shipping documentation (import/ export/ BL/ documentation)
- Handling of Cargo documentation such as LCL & FCL
- Ensure compliance with customer’s Standard Operating Procedure
- Ensure that all jobs are monitored, costs, selling figures are accurately & timely updated in system
- Ensure all event data are updated correctly in system
- Communicate discrepancies/issues to team supervisor/manager when necessary
- Any other ad-hoc work instructions/administration duties from Supervisor/Manager