Customer Service Executive

Duties and Responsibilities includes:

Able to commit on weekends and public holidays

Maintain excellent guest services through standardized operations

Support operations with staff movement - rostering, leave managment, etc

Assist with schedule/reschedule of appointment for guests

Managing guests expectations and attend to enquiries;

Promote & sell products and encourage pre-booking of future appointments;

Recommend various services to ease cross-service booking;

Confirm appointments daily to ensure services slots are filled;

Informing team members of daily schedules and/or any adjustments;

Resolving guests feedback and complaints

Supporting Service staff when required;

Responsibility for accuracy in opening and closing of daily POS sales

Support and manage Inventory and ensure processes (paperwork) is maintained

Maintain complete tidiness and cleanliness of the salon

Upkeep prime maintenance of hair equipment

Assist with other duties within the Salon scope of work when required